Tami Heilman
Winter Springs
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Shared Services Coordinator, Revenue Operations
Universal Orlando Resort
07.2020 - Current
- Overseeing receptionist area, including greeting visitors and responding to telephone and in person requests for information.
- Dispatching service requests for food and beverage venues.
- Data entry, documentation, maintaining weekly schedules.
Catering Coordinator, Revenue Operations
Universal Orlando Resort
09.2018 - 03.2020
- Coordination of catered events, including creating BEOs, menu pricing and signage.
- Securing event space, maintaining information in Access database.
- Completing event recaps using Eatec system.
Guest Services Coordinator, Entrance Operations
Universal Orlando Resort
01.2017 - 03.2018
- Greeting and assisting Guests with a smile and professional conversation.
- Resolving Guest issues in a timely manner.
- Providing appropriate compensation.
- Maintaining up-to-date knowledge about the resort to proficiently answer Guest questions and requests.
Direct Support Professional
DSI Management
02.2014 - 07.2017
- Providing supervision and assistance to developmentally challenged residents in a group home setting.
- Documentation.
- Excellent communication and interpersonal skills.
- Extensive experience with MS Office applications.
- Ability to work well with under pressure.
Education
Certificate of Technical Studies - EMT - Basic
Northampton Community College
Bethlehem, PA12-2004
Skills
- Collaborative team member
- Proficient in MS Office
- Schedule management
- Reliability
- Time management
- Problem-solving abilities
- Excellent communication
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
Timeline
Shared Services Coordinator, Revenue Operations
Universal Orlando Resort
07.2020 - Current
Catering Coordinator, Revenue Operations
Universal Orlando Resort
09.2018 - 03.2020
Guest Services Coordinator, Entrance Operations
Universal Orlando Resort
01.2017 - 03.2018
Direct Support Professional
DSI Management
02.2014 - 07.2017
Certificate of Technical Studies - EMT - Basic
Northampton Community College
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