Tami Higgins
LANEXA,VA
Summary
Team player with exceptional listening and critical thinking skills, eager to learn new skills and advance knowledge with hands-on experiences. Motivated to enhance the quality of life for others. Dedicated to applying training, monitoring and morale-building abilities to enhance guests experience and boost performance. Adept at executing crisis intervention and problem-solving strategies to diffuse situations without heightening conflicts. Ability to thrive in flexible settings, while maintaining a client-centered approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Manager
Community Of Faith Mission Inc
11.2023 - Current
- Supervised check-in and organization facets of temporary homeless shelter for our guests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Deescalate potential confrontational situations between guests.
- Training of volunteers to assist with shelter operations
Chaplain
Warrior Family Ministries
08.2022 - Current
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Provided spiritual care through visitation, counseling, and prayer.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Comforted family members, offered attentive listening and high level of emotional support.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Family Pastor
Godsquad Church
01.2019 - 12.2021
- Provided spiritual and administrative leadership to church and managed daily operations.
- Provided spiritual care through counseling, bible studies and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Volunteered at church-sponsored outreach events.
- Supervised youth and young adults programs
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Authored sermons, speeches and other religious materials.
- Counseled many in regards to spiritual and mental health needs
Education
No Degree - Biblical And Pastoral Studies
Potomac School of Ministry
Hampton, VA06.2020
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.1997
Skills
- Policy Implementation
- Public Relations
- Compassionate Strong Communication
- Teamwork and Trainable
- Conflict Resolution
- Community Resources
- Counseling, Spiritual and Mental Health
- Active Listening
- Crisis Management
- Community Outreach
- Shelter Operations
- Problem Resolution
Certification
- CISM training (Assisting Individuals in Crisis and Group Crisis Intervention) March 2023
- Youth Mental Health First Aid USA July 2023
- C-MHC 101: Foundations of Mental Health Coaching October 2022
- C-MHC 201: Mental Health Coaching Skills November 2022
- C-MHC 301: Mental and Behavioral Health Disorders November 2023
Timeline
Shelter Manager
Community Of Faith Mission Inc
11.2023 - Current
Chaplain
Warrior Family Ministries
08.2022 - Current
Family Pastor
Godsquad Church
01.2019 - 12.2021
No Degree - Biblical And Pastoral Studies
Potomac School of Ministry
High School Diploma -
Chicopee Comprehensive High School
- CISM training (Assisting Individuals in Crisis and Group Crisis Intervention) March 2023
- Youth Mental Health First Aid USA July 2023
- C-MHC 101: Foundations of Mental Health Coaching October 2022
- C-MHC 201: Mental Health Coaching Skills November 2022
- C-MHC 301: Mental and Behavioral Health Disorders November 2023
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