Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Tami Hinesh

Tami Hinesh

Aurora,CO

Summary

Hard working, enthusiastic professional with a passion for healthcare and communication. I love new challenges, creative problem solving, and have a proven reputation for exceeding expectations.

Overview

14
14
years of professional experience

Work History

Training Coordinator

VitalHearts
08.2021 - Current
  • Liaised between directors and course participants.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Improved workflow through efforts such as implementing task management system and revising roster data
  • Composed professional correspondence
  • Organized and submitted required data to various state licensing boards
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Interim Operations Assistant

College Track
08.2019 - 03.2020
  • Assisted with facility scheduling and customer service.
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Prepared and proofread reports detailing operations activities.
  • Utilized Salesforce regularly to complete job tasks, developing advanced proficiency.
  • Gathered, organized and input information into digital database.

Community Organizer

Healthcare Revolt/George Wiley Center
09.2016 - 07.2019
  • Built and maintained strong bonds with physicians and other healthcare providers.
  • Persuaded professionals and community members to join in organization's efforts.
  • Conducted weekly meetings with community members and organizational ally leadership.
  • Crafted press releases and composed email blasts in Constant Contact
  • Interviewed medical professionals to understand and document issues.
  • Increased efficiency by developing outreach database to track outreach efforts and decrease redundant efforts.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
  • Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
  • Liaised with directors to coordinate volunteer activities and facilitate distribution of promotional and marketing materials.

Executive Assistant to the Dean

Brown University
07.2018 - 06.2019
  • Organized and coordinated the Dean's complex schedule.
  • Conducted research and prepared reports.
  • Crafted correspondence on behalf of the Dean.
  • Commended by the Dean for creative problem solving and ability to propose relevant, insightful advice
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Trusted to evaluated internal and external requests for meetings and prioritize meetings based on their relevance to the Dean's goals.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Volunteered to help with special projects including HR tasks when requested.
  • Organized logistics and materials for each meeting
  • Displayed absolute discretion at handling confidential information.
  • Arranged domestic and international travel plans and itineraries.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Office Production Assistant

Providence College
02.2018 - 06.2018
  • Managed a staff of seven students, identified their strengths and assigned tasks accordingly
  • Composed official correspondence letters and emails.
  • Updated department website.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Managed creation of attention-grabbing, engaging and viral digital ads promoting theater productions.
  • Inspected layouts and advertising copy.
  • Wrote engaging and creative press releases for each promotion.

Community Outreach Coordinator

Rhode Island Quality Institute
06.2017 - 07.2017
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Conducted community outreach and education to promote participation in statewide electronic health records program.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Connected individuals with available and relevant resources.
  • Identified potential outreach opportunities and coordinated outreach events.

Customer Service Representative

Automated Health Systems
09.2016 - 02.2017
  • Provided detailed explanations of various aspects of different health insurance options available under the Affordable Care Act.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Excelled at translating complicated information into terminology befitting clients' health literacy levels.
  • Praised for exceptional ability to deescalate highly emotional callers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.


Private Home Health Aide

Self-employeed
08.2013 - 09.2014
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Administered prescribed medications under direction of physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Developed rapport to create safe and trusting environment for care.
  • Increased medication and medical terminology knowledge through research and continuing education.

Customer Service Representative

Printers Press
02.2012 - 03.2013
  • Responsible for Sales Manger's calendar, ensured SM attended meetings on time and with all necessary documents and client details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed scheduling system in Google Calendar to ensure timely call backs, track customers' potential needs and personal information, and foster positive relationships.
  • Commended for ability to quickly learn new software programs, acquire new skills, and willingness to take on additional tasks.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Fielded customer questions to share information about products, availability and pricing.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.

Songwriter

The Writers Den
06.2007 - 04.2012
  • Successfully composed songs with numerous writers and performers to create songs.
  • Composed songs featured in numerous TV shows such as Nashville, One Tree Hill and Heart of Dixie.
  • Developed strong working relationships with musicians and members and music business professionals.
  • Well known as an exceptional lyricist and frequently called upon to edit existing material.
  • Mastered recording software Logic in order to self-produce music recordings.
  • Maintained a keen awareness of current artistic and business trends.

Education

Master of Science - Health Communication

University of Illinois At Urbana-Champaign
Champaign, IL
12.2022

Bachelor of Arts - Liberal Arts And General Studies

University of South Dakota
Vermillion, SD
08.2016

Skills

  • Creative Solution Development
  • Professional Etiquette
  • Literature Searches
  • Social Perception
  • MS Office
  • G-Suite
  • Excellent Communication
  • Analytical and Critical Thinking
  • Problem-Solving
  • Ease with Computers and Technology
  • Adobe Suite, InDesign, Dropbox, Survey Monkey, Constant Contact, SalesForce
  • Promotional Materials Development
  • Research and Analysis
  • Training Materials and Documentation
  • Materials Organization
  • Organizational Efficiency
  • Referral Coordination
  • Investigative Research
  • Professional Relationships
  • Communications Support
  • Business Correspondence
  • Social Justice
  • Community Events
  • Constructive Feedback
  • Outreach Initiatives
  • Community Resources
  • Staff Meetings
  • Grassroots Organization
  • Special Event Projects
  • Graphics Creation
  • Team Development
  • Program Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Training Coordinator

VitalHearts
08.2021 - Current

Interim Operations Assistant

College Track
08.2019 - 03.2020

Executive Assistant to the Dean

Brown University
07.2018 - 06.2019

Office Production Assistant

Providence College
02.2018 - 06.2018

Community Outreach Coordinator

Rhode Island Quality Institute
06.2017 - 07.2017

Community Organizer

Healthcare Revolt/George Wiley Center
09.2016 - 07.2019

Customer Service Representative

Automated Health Systems
09.2016 - 02.2017

Private Home Health Aide

Self-employeed
08.2013 - 09.2014

Customer Service Representative

Printers Press
02.2012 - 03.2013

Songwriter

The Writers Den
06.2007 - 04.2012

Master of Science - Health Communication

University of Illinois At Urbana-Champaign

Bachelor of Arts - Liberal Arts And General Studies

University of South Dakota

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Tami Hinesh