TAMI JACKSON- HUBER
Anna,TX
Summary
Accomplished, organized and extremely motivated professional with an outstanding experience in Client Servicing Operations, Sales Operations, and Team Management. Strong leader with outstanding communication and team building experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Membership Supervisor
Peloton Interactive
Tempe, AZ
04.2021 - 08.2022
- Was selected to relocate to Tempe to become culture carrier and to assist with opening of Tempe's new site, inclusive of hiring and onboarding new team members
- Proactively provided information on membership fees, policies, processes, benefits, products, and services to MSAs and Team Leads
- Managed and lead multiple projects pertaining to Customer Satisfaction
- Investigated and resolved escalated membership and payment-related issues
- Assessed member eligibility and processing payments, applications, and requests
- Documented all inquiries and maintained accurate membership records from members and MSAs
- Coached and mentored team of 15+ by providing 1:1’s and coaching sessions Bi-weekly cadence
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed payroll responsibilities every weeks by correcting any variances and scheduling conflicts
Order Experience Supervisor
Peloton Interactive Inc.
Plano, TX
08.2020 - 04.2021
- Oversaw order entry, administration, and shipping process
- Monitored daily activities to ensure service level accuracy, customer service, and quality standards are maintained
- Actively involved in tracking orders while utilizing CRM systems to process orders
- Ensured that job duties and responsibilities of team members were safely completed consistently, accurately and productively.
- Motivated and rewarded employees to improve engagement.
- Managed over 20 calls per day to address customer inquiries and concerns
- Created plans and communicated deadlines to complete projects on time
Team Lead
Peloton Interactive Inc.
Plano, TX
03.2019 - 08.2020
- Successfully operated onboarding for new hires, specifically tread specialists, including continuous training for new hires and fellow employees on machinery, customer service experience, and delivery procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Directed and lead team of 35 engaged in work and professional development
- Managed schedules, accepted time off requests and found coverage for short shifts
Member Services Associate
Peloton Interactive
Plano, Texas
10.2018 - 03.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Reduced average call time 50% with optimal call control and proper use of internal knowledge bases
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Associate of Science - Paralegal Studies
ITT Technical Institute - DeSoto
DeSoto, TX09.2013
Skills
- Membership Sales
- Business Development
- Customer Grievance Training & Development
- Team Building & Management
- Responding to Difficult Customers
- Customer Account Management
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Call Documentation
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Membership Supervisor
Peloton Interactive
04.2021 - 08.2022
Order Experience Supervisor
Peloton Interactive Inc.
08.2020 - 04.2021
Team Lead
Peloton Interactive Inc.
03.2019 - 08.2020
Member Services Associate
Peloton Interactive
10.2018 - 03.2019
Associate of Science - Paralegal Studies
ITT Technical Institute - DeSoto
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