Tami Johnson
Farmington,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to contribute to team success through hard work and attention to detail. Offering excellent communication and good judgment. Able to relate and work with customers and employees, to understand their issues and satisfy their needs.
Overview
14
14
years of professional experience
Work History
Customer Service Support Specialist
Gadget Guard
Farmington, UT
08.2018 - Current
- Processed all customer orders, resolves warranty claims and disputes and managed customer relationships on a daily basis.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Ensure all customers are assisted in a friendly, prompt, professional and ethical manner by phone, email and online chat.
Customer Service Lead Trainer
IHC Health Plans
West Valley City, UT
02.1996 - 07.2006
- Trained and mentored 400 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of Customer Service Agents, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, or increase efficiency.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed lesson plans, instructional materials and written practice tests for Customer Service Agents and Claim's Agents training courses.
Education
No Degree -
Brigham Young University - Idaho
Rexburg, IDSkills
- Strong internal and external customer service orientation
- Excellent interpersonal and communication skills
- Microsoft Windows and Office
- Development Documentation
- Training Material Development
- Resolving Problems and Incidents
- Organizational Skills
- Ability to type 60 wpm
Timeline
Customer Service Support Specialist
Gadget Guard
08.2018 - Current
Customer Service Lead Trainer
IHC Health Plans
02.1996 - 07.2006
No Degree -
Brigham Young University - Idaho
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