TAMI JOHNSTON
Minneapolis,MN
Summary
Experienced [Job Title] with [Number] years leading crucial project implementation team processes. Tech-savvy leader over deployment planning, customization and rollout. Critical oversight to assist training and address complex business requirements. Forward-thinking with adaptable approach to handling and resolving challenging situations.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Senior Implementation Consultant, Professional Services Manager
Augusoft - Modern Campus
03.2021 - 07.2023
- Managed diverse software implementations, ensuring smooth integration with ERP and minimal disruptions to operations.
- Enhanced team productivity, implementing collaboration tools for seamless communication within the project team.
- Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
- Collaborated with product development teams to enhance software features based on client feedback gathered during implementations.
- Exceeded performance targets, consistently delivering high-quality implementations ahead of schedule and under budget.
- Boosted user adoption rates by tailoring training sessions to meet individual client needs and preferences.
- Developed comprehensive training materials to ensure smooth knowledge transfer during new system implementations.
- Optimized implementation workflows, regularly reviewing and updating standard operating procedures to maintain efficiency.
- Mentored junior consultants, sharing industry insights and best practices for successful system implementations.
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Led regular status update meetings with stakeholders to discuss progress reports, address challenges proactively, and maintain transparency throughout the implementation process.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Served as primary point of contact between clients and technical teams, bridging gaps in understanding while ensuring accurate translation of requirements into deliverables.
- Optimized resource allocation with strategic planning and prioritization of tasks, resulting in timely project completion.
- Enhanced customer satisfaction by consistently meeting implementation deadlines and addressing client concerns promptly.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Streamlined workflows by identifying areas for improvement within existing processes, leading to increased productivity among team members.
Product and Brand Manager
Lasting Impressions
06.2014 - 03.2021
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
- Organized and delivered training sessions for new product content.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Customer Relation Manager, Product Owner
Melyx Corporation
01.2005 - 06.2014
- Created training guides and in-person and online training courses to improve customer user experience.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Developed and implemented standards for staff to provide consistent service to customers.
- Acted as a liaison between customers and internal teams such as product development, and quality assurance department, resulting in improved collaboration and streamlined issue resolution.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Education
Mathematics Education
University of Minnesota
Skills
- Software Implementation
- Process Improvement
- Cross-functional Collaboration
- Business Analysis
- Project Management
- Resource Planning
- Software Configuration
- Problem Solving
- User Training
- Agile Methodology
- Microsoft Office Suite
- Monday
- Salesforce
- Confluence
- Jira
- Zendesk
Certification
Scum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Implementation Consultant, Professional Services Manager
Augusoft - Modern Campus
03.2021 - 07.2023
Product and Brand Manager
Lasting Impressions
06.2014 - 03.2021
Customer Relation Manager, Product Owner
Melyx Corporation
01.2005 - 06.2014
Mathematics Education
University of Minnesota
Hobbies
Cooking/Baking
Walking/Hiking
Golf
Hobbies
Cooking/Baking
Walking/Hiking
Golf
Similar Profiles
Pawel LatkaPawel Latka
Technical Project Manager at Modern CampusTechnical Project Manager at Modern Campus
Dhruvik PatelDhruvik Patel
Software Developer at Modern CampusSoftware Developer at Modern Campus
Meadow ReynoldsMeadow Reynolds
Nursing Home Volunteer at -Nursing Home Volunteer at -
Ben AndersonBen Anderson
Software Engineer II at Quva BrightStreamSoftware Engineer II at Quva BrightStream
Esther M. GiesEsther M. Gies
Senior Designer and Design Project Manager at UnispaceSenior Designer and Design Project Manager at Unispace