Summary
Overview
Work History
Education
Skills
PROFESSIONAL DEVELOPMENT
Timeline
Receptionist
Tami J. Wahl

Tami J. Wahl

Las Cruces,NM

Summary

Sales professional with a background in administrative business management. Excellent organizational, communication, and executive administrative skills with an invaluable ability to foresee potential problems and develop early corrective actions. A proven history of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.

Overview

30
30
years of professional experience

Work History

Associate Broker/REALTOR

EXIT Reality Horizons /Prosper Real Estate
01.2018 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Successfully closed deals in a timely manner by facilitating smooth communication between parties involved in transactions while minimizing delays or complications.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the each transaction, managing multiple incoming calls, emails, and texts per day.
  • Ensured compliance with real estate regulations by staying up-to-date on industry changes and maintaining accurate records for all transactions.
  • Improved overall client experience by proactively addressing issues throughout transactions, resulting in high levels of satisfaction from start to finish.

Sales Supervisor

Senior Market Sales
04.2015 - 08.2015
    • Branch lead responsible for supervising and directing sales, personnel management, and support services promoting Medicare insurance sales portfolios. Collateral duties included management of branch supply and logistics requirements, and oversight of facility upkeep and maintenance requirements. Reviewed all incoming and outgoing correspondence on accuracy and regulations.
    • - SALES SUPERVISOR - Collaborated with the Director of Special Markets to coach and mentor 20 licensed health and life insurance agents to establish defined and achievable sales results within the division. Reviewed daily statistics to ensure performance goals were met and/or exceeded. Managed introduction of sales leads and introduction processes, weighted distribution of sales leads to improve productivity of each sales agent. Drafted and maintained work schedules to meet the needs of the business unit. Conducted new hire orientation, training, and annual performance reviews. Developed streamlined in-processing standards and annual training schedules for new-hire and continuing staff members
    • - PROGRAM ADMINISTRATION - Coordinated, facilitated, and managed the Medicare Sales program and continuously developed internal and external partners and vendors. Conducted on-site and web-teleconference briefings and presentations for company employees, external customers and satellite sales associates. Developed and assessed CSI's (Critical Success Indicators) to effectively monitor key departmental initiatives. Proficient at Word, typing 50 words per minute.
    • - PROGRAM OPERATIONS – Routinely advised, counseled, and provided direction to seven direct report sales agents in areas that focused on continuing education requirements and job certification requirements to develop each team member's ability to perform and achieve established unit goals.

Recruiting Manager for Truck School

Penmac Staffing Temporary Assignments
05.2014 - 02.2015
  • - RECRUITING MANAGER - Established recruiting requirements through targeted sales plans and enrollment objectives for a large trucking school. Collected and discerned key personality identifiers and previous employment information from candidates to include work history assessment, resume review, and candidate availability and eligibility for employment, developing source databases for each applicant. Reviewed organizational information, opportunities, benefits of employment, and employee expectations with each candidate.
  • - ADMINISTRATIVE MANAGER - Developed and implemented recruiting strategies to identify and attract the best candidates. Determined applicant qualifications through applicant interviews, individual response analysis, and reference verification to include submission and review of background checks, and comparing currently held qualifications to job requirements. Conducted respondent evaluations and referred positively identified candidates to senior company leadership for additional consideration.
  • Enhanced the success of the organization by developing revised recruitment and interview procedures resulting in an 80% increase of successful student enrollments, graduation, and follow-on employment. Established a pre-offer review process that reviewed each job offer for correctness and ensured each candidate fully understood wage compensation practices, company benefits, and employment bonuses. Tracked and monitored progress of candidates and positions throughout the training process.

Human Resources

Label Solutions
05.2013 - 02.2014
    • Performs a wide variety of human resources. Plan, direct, and coordinate human resource activities and staff of the organization.
    • Executive Staff Assistant to the Vice President of Operations. Performed a wide variety of human resources responsibilities, served as the primary link between senior executive staff and employees by fielding questions, interpreting and administering contracts and helping resolve work-related problems. Function as main point of contact for all data request, statistical data and analyses on affirmative action in response to inquiries. Researched and analyzed statistical and other data to evaluate affirmative employment progress, identify employment areas, and evaluate programs in order to make recommendations and programmatic changes. Provided guidance to managers and employees on EEO program requirements.
    • Planned, coordinated, and directed human resource activities and staffing issues. Analyzed and modified employee compensation and benefits policies and processed new and existing employee benefits enrollment and change forms. Planned and conducted new employee orientation seminars enhancing workplace effectiveness and focusing team members toward organizational objectives. Planned travel arrangements, initiated travel orders, flights, and hotels for executive management. Maintained Vice President & President personnel calendar, coordinating schedules, activities, and functions.
    • - EMPLOYEE RELATIONS - Identified staff vacancies, recruited, interviewed and selected applicants. Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Administered compensation, benefits and performance management systems, and safety and recreation programs. Developed written reports used for presentations, improve staffing and coordination, and in conducting training. Acted as a representative in the administration of contract services for investigation and case analysis. Provided advice and counseling to management, supervisors, and employees on procedures or policy issues related to civil rights procedures and processes.
    • Provided assistance to employees on the processing of documents related to pay, compensation, and benefits training. Prepares, arranges, and conducts for interviews at the request of management. Writes and posts job announcements. In-processes and out-processes employees, conducts orientations and interviews potential candidates for employment opportunities as required. Maintained official folders, files and reports.
    • - RECORDS MANAGEMENT - Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, and performance appraisals. Conducted exit interviews to identify reasons for employee departures or terminations. Prepared and followed budgets for personnel management requirement. Provided current and prospective employees with information regarding company policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Responsible for taking weekly minutes at assigned meetings. Responsible for employee training account creation and management.
    • - PAYROLL MANAGER - Responsible for weekly payroll administration for 50+ employees.
    • Provides excellent customer service skills and proficient in Microsoft products to include Outlook, Word, and Excel.

Operations Manager

Customlists.net
03.2010 - 03.2011
    • Managed contractors, outsourced teams, verified customer orders, managed databases, and oversaw all customer service inquiries, complaints, and personnel utilization evaluations. Maintained responsibility for all aspects of new ownership transition including ongoing business and training obligations.
    • Developed, customized, and disseminated multiple large databases ranging from business, residential, consumer email listings for selected sectors across Australia, USA, Canada, New Zealand, and United Kingdom.
    • - ADMINISTRATIVE MANAGER - Processed international service orders, conducted customer verification authentication, processing and balancing daily transactions. Provided recommendations to the Director to enhance or improves database sales, invoicing, revenue management, and budget formulation processes. Coordinated with 3rd party payment processors and acquiring banks to manage payment and charge back processes. Proficient in Excel working with multiple spreadsheets at one time.
    • - FRAUD PREVENTION AND CONTROL MANAGER - Reviewed, processed, or denied fraudulent applications and initiated stolen identity investigations. Evaluated and researched suspicious accounts and escalated transactions for additional review. Co-ordinate fraud prevention and customer validation with call center employees. Reviewed suspicious transactions to prevent charge backs. Managed credit card fraud prevention and coordinated with credit card companies and banks to resolve any issues that arose.
    • - MARKETING MANAGER - Managed email marketing campaigns as well as constant internet search updates. Drafted and distributed a company procedures and systems manual that promoted uniformity of operations and facilitated future growth.

Operations Manager

Activated Group
09.2008 - 03.2010
    • - GENERAL MANAGEMENT - Youth Services Director and Manager of current and future business development and contract management. Provided administrative oversight for sales, logistics, and accounts. Direct responsibilities included Human Resources, budgeting, implementation of company's business plan, and assessment of current program requirements of youth programs. Managed contract oversight and material asset management. Created job announcements, screened applications, interviewed, hired, and trained all employees. Heard and developed resolution plans for staff conflicts, counseled and developed restructuring programs for participants as issues arose.
    • - EMPLOYEE RELATIONS - Direct contact for staff and school contracts. Managed local and remote employees, conducted staff recruitment, recruited eligible youth for training services and educated personnel on programs. Developed, directed and coordinated internal staff training, ensuring all programs and activities are implemented according to relevant legislation, policies and procedures. Administrative lead for contract validation and child protection screening program for new staff. Directly responsible for reporting any child misconduct, neglect, and abuse. Payroll and financial oversight, providing monthly and yearly reports about youth programs. Organized and maintained class files and information, employee information and payroll, and budget guidelines.
    • 2010 Innovation Business of the Year recipient
    • 2010 top 80th fastest growing company in Australia

Program Manager

The University of Oklahoma
Apr2005 - 03.2008
  • Administrative liaison to the Pacific Director of Advanced Programs & The University of Oklahoma main campus. Independently directed regional marketing and student recruitment. Advised and developed student degree plans and progression of student educational goals. Coordinated and implemented recruiting strategies for MHR students through various recruitment marketing. Daily communication interaction with culturally diverse student population. Conducted the MHR admissions process by evaluating applications and transcripts. Provided academic services to all prospective students, reviewing application for candidacy forms and submission of graduate forms
  • -PROGRAM ADMINISTRATOR-Directly responsible for the Master of Human Relations program. Administered operations that included student recruitment activities, transcript and credit evaluation, and prospective and current student advisory duties. Prepared and allocated budget for increased enrollments through marketing activities. Analyzed competitor's degree programs for developing counter marketing and advertising strategies.
  • Dedicated effort increased student enrollment by 80% for fiscal year 2006-2007, presented a University of Oklahoma Dean of Students Commendation for this achievement.
  • Direct access point for all student questions and concerns. Responsible for overseeing curriculum and program changes for the MHR program. Managed financial reporting and prepared monthly budgets. Maintained record of all data crucial for taking decision as to determine program success and impact.
  • Processed all travel and lodging arrangements for visiting University of Oklahoma professors. Led logistics support and property control activities for the Pacific region.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.

Military Educational Advisor

The Navy College Office
09.2003 - 04.2005
  • Navy College Counselor responsible for assisting the Navy College Director for educational asset coordination, student enrollments, administration and counseling. Performed multiple duties to provide multi-point customer service to USA Military and civilian personnel, and host country citizens to navigate university requirement required to enroll, attend, and graduate to include processing of official college transcript and credits evaluation. Attended the transferred inbound calls and made outbound follow up calls. Maintained a high level of customer service at all times. Assisted in the testing of new strategies. Interacted professionally with both customers and fellow employees. Analyzed and evaluated the work of the schools with regard to the quality of teaching and learning. Provided ongoing administrative office support to the Director, Commanders, and Executive Officers looking after sailors seeking an education.
  • - STUDENT ADVISER - Implemented, reviewed, and conducted degree mapping and planning for over prospective students annually. Ensured students met educational goals as primary guide through degree requirements. Advised students on degree-specific programs and procedures. Guided students to a sense of accountability for their own choices and their impact on their prospects for academic success. Direct Kanto area point of contact for university concerns to all United States Military Personnel and commands within Japan. Scheduled and administrated various college testing. Organized and documented student progression and academic achievements. Conducted weekly briefs for Yokosuka Naval Region detailing educational opportunities. Reviewed, submitted, and approved recommended college contracts.
  • - EDUCATION PLANNING & OVERSIGHT - Developed and assisted in educational evaluation procedures. Provided registration instructions to students for online courses. Responded to student inquiries regarding academic appeals, student orientations, probation, and various curriculum issues and concerns. Addressed student's questions and issues regarding online courses within a specified time frame. Ensured that student inquiries received timely responses in coordination with other departments and staff members.

Branch Manager

Dial America Marketing
05.1999 - 09.2003
  • - DIRECTOR OF OPERATIONS - Maintained accountability for 250 staff members, office administration, staff selection, interview processes, and staff training and continuous development. Directed training and facility operations, managed and implemented training benchmarks to best assess staff abilities and target areas for improvement. Administrative lead for all Human Resource and personnel management functions, payroll, and logistics and facility management. Developed, implemented, and maintained a business plan for the sales branch. Responsible for dealing with complex and diverse managerial problems. Led and managed the organization through attention to detail and ability to develop positive interpersonal relationships with staff and external companies.
  • Supervised branch staff, scheduled work hours, resolved conflicts, and determined salaries and set individual bonus structures for all full and part-time employees. Maintained annual payroll disbursement and review. Led, mentored, and implemented goal-setting for all employees. Trained on employment management skills. Oversaw staff recruitment and dismissals. Managed recruitment and marketing efforts.
  • -STAFF DEVELOPMENT-Responsible for developing employee performance appraisal parameters, and incentive plans. Managed the sales team and their performance, assigning targets to team members, monitoring, develop training programs for employees. Focused on achieving customer acquisition, retention, and cross-sales. Responsible for evaluating employee performance, and identifying training requirements. Maintained record of daily sales activities for providing management with necessary reports for analysis.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Education

M.A. - Human Relations

The University of Oklahoma
Norman, OK
05.2006

B.S. - Human Services

Buena Vista College
Storm Lake, IA
07.1993

Skills

  • Operations & Business Management
  • Team Leadership
  • Staff Training & Development
  • Global Management
  • Negotiation expertise
  • Relationship Management
  • Client service
  • Conflict Resolution

PROFESSIONAL DEVELOPMENT

  • Leadership in Difficult Times
  • Current Problems in Human Relations
  • Research Methods in Human Relations (Statistics)
  • Theoretical Foundations in Human Relations
  • Verbal & Non-Verbal Communication
  • Group Counseling in Human Relations
  • Managing Multiple Projects & Priorities

Timeline

Associate Broker/REALTOR

EXIT Reality Horizons /Prosper Real Estate
01.2018 - Current

Sales Supervisor

Senior Market Sales
04.2015 - 08.2015

Recruiting Manager for Truck School

Penmac Staffing Temporary Assignments
05.2014 - 02.2015

Human Resources

Label Solutions
05.2013 - 02.2014

Operations Manager

Customlists.net
03.2010 - 03.2011

Operations Manager

Activated Group
09.2008 - 03.2010

Military Educational Advisor

The Navy College Office
09.2003 - 04.2005

Branch Manager

Dial America Marketing
05.1999 - 09.2003

Program Manager

The University of Oklahoma
Apr2005 - 03.2008

M.A. - Human Relations

The University of Oklahoma

B.S. - Human Services

Buena Vista College

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