Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tami Kellum

Jacksonville,FL

Summary

Dynamic leader with a proven track record at McIver Clinic, adept in workflow management and process improvement. Excelled in mentoring teams towards achieving efficiency and quality improvement goals. Skilled in client service and leadership, consistently enhancing patient care and team performance. Demonstrates exceptional coaching abilities and a commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader

McIver Clinic
Jacksonville, FL
07.2016 - Current
  • Demonstrated flexibility during changes to patient care practice.
  • Maintained a database of referral information and tracked referrals received and sent out.
  • Processed paperwork associated with each referral including authorization forms, consent documents.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Attended conferences and seminars related to new developments in the field of patient referral coordination.
  • Explained policies, procedures and services to patients.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Referral Coordinator

McIver Clinic
Jacksonville, FL
07.2016 - Current

Data Entry Clerk

McIver Clinic
Jacksonville, FL
07.2018 - 07.2020
  • Prepared summaries of daily work completed for review by supervisors.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Maintained confidentiality of sensitive information entered into the system.
  • Updated existing records with new or revised information as needed.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Maintained data entry requirements by following data program techniques and procedures.

Medical Billing Specialist

McIver Clinic
Jacksonville, FL
07.2017 - 02.2018
  • Verified the accuracy of claim data prior to submission to insurance carriers.
  • Processed invoice payments and recorded information in account database.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.

Receptionist

Borland Groover
Jacksonville, FL
01.2015 - 02.2016
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Team Leader Manager

Firehouse Subs
Jacksonville, FL
09.2014 - 02.2016
  • Developed strategies to motivate employees in achieving goals.
  • Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Bachelor of Science - Supervision And Management

Florida State College
Jacksonville, FL
05-2026

Associate of Arts - Business Administration

Florida State College
Jacksonville, FL
05-2025

Skills

  • Mentoring
  • Coaching
  • Complaint resolution
  • Lean manufacturing
  • Telemarketing expertise
  • Employee evaluation
  • Workflow management
  • Team assessment
  • Quality improvement
  • Process improvement
  • Client service
  • Leadership

Certification

  • Business Entrepreneurship
  • Business Operations
  • Business Specalisit

Timeline

Data Entry Clerk

McIver Clinic
07.2018 - 07.2020

Medical Billing Specialist

McIver Clinic
07.2017 - 02.2018

Team Leader

McIver Clinic
07.2016 - Current

Referral Coordinator

McIver Clinic
07.2016 - Current

Receptionist

Borland Groover
01.2015 - 02.2016

Team Leader Manager

Firehouse Subs
09.2014 - 02.2016

Bachelor of Science - Supervision And Management

Florida State College

Associate of Arts - Business Administration

Florida State College

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Tami Kellum