Tami Koppri
Pagosa Springs,CO
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
I am proactive and goal-oriented with excellent time management and problem-solving skills. I am reliable and adaptable, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Inter-Mountain Propane, LLC
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Area Supervisor
Retail Odyssey
03.2020 - 09.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with all company rules and guidelines.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Planned sequence of operations and established schedule.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Streamlined onboarding process for new employees, reducing time to full productivity.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours per job of all employees in 10 stores and prepared associated reports that were turned into my management daily.
- Was available to my 24 employees 24/7 to ask questions, guide them through the project to successfully complete the task.
- Traveled to each store to train all staff personally any new techniques that are introduced to their job.
- Promoted business' development by building and maintaining relationships with my stores and their management.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands for each store by considering factors like work load and individual employee strengths.
Owner/ Operator
Go2Girls
01.2008 - 01.2020
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior keeping and chore assistance to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Business Administration - Business Education, Accounting
San Juan Area Vocational Technical Institute
Cortez, Co 8132105-1988
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Customer relations
- Problem resolution
- Time management
- Microsoft Excel
- Scheduling
- Decision-making
- Microsoft outlook
Timeline
Customer Service Representative
Inter-Mountain Propane, LLC
09.2024 - Current
Area Supervisor
Retail Odyssey
03.2020 - 09.2024
Owner/ Operator
Go2Girls
01.2008 - 01.2020
Associate of Business Administration - Business Education, Accounting
San Juan Area Vocational Technical Institute
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