Tami Ladd
Norway,ME
Summary
Driven Assistant Manager at Dollar Tree Department Store, I excelled in operations management and staff supervision, enhancing customer loyalty through resolving concerns with a strategic approach. My expertise in retail operations and customer relations significantly contributed to business success, showcasing a blend of analytical skills and a commitment to service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Dollar Tree Department Store
Oxford, ME
05.2018 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
Stock Manager
Dollar Tree Stores
Oxford, ME
05.2018 - Current
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Set up displays of merchandise to market new products to customers.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Created and enforced detailed organization processes to increase quality and service standards.
Patient Registration Associate
Cyr Chiropractic Center
Auburn, ME
03.2005 - 10.2012
- Accurately inputted patient and insurance information into company's computer system using Software.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled Number+ daily appointments using computerized calendars.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Education
Oxford Hills Comprehensive High School
Paris, ME06.1986
Skills
- Operations Management
- Task Delegation
- Retail Operations Management
- Staff Management
- Customer Relations
- Retail Operations
- Money Handling
- Staff Supervision
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Dollar Tree Department Store
05.2018 - Current
Stock Manager
Dollar Tree Stores
05.2018 - Current
Patient Registration Associate
Cyr Chiropractic Center
03.2005 - 10.2012
Oxford Hills Comprehensive High School