Customer Service Lead
Apria Healthcare
- Job duties included training incoming sales representatives, schedules, generating monthly branch production reports and process intake orders.
Tami Larson
Roseville,CA
Summary
An energetic, driven and highly motivated professional with 30 years of providing customer services in the healthcare industry who has a strong desire to succeed and who possesses the ability to build positive working relationships with customers. Multifaceted healthcare DME with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Energetic professional proudly certified in customer service.
Work History
Customer Service Senior
Apria Healthcare
- Job duties included answering multi line calls, intake orders, information verification and eligibility and coordinated equipment delivery.
Sales Rep for South – Sacramento Region
Apria Healthcare
- Job duties included scheduled meetings with potential and existing customers, which includes doctors, nurses, and other health care professionals, while responsible for ensuring the orders are processed timely and efficiently.
Branch Coordinator Senior
Apria Healthcare
- Job duties included answering multi line calls, intake orders, information verification and eligibility, managing team production reports and coordinated equipment delivery.
Northern California Intake Coordinator Senior
Apria Healthcare
- Job duties included entering intake orders for fifteen branches, verification of information for insurance benefit eligibility and delivery scheduling.
Education
Skills
- Industry experience in healthcare
- Influencing, leading, and delegating abilities
- Ability to initiate/manage projectsm
- Payment Processing
- Email Etiquette
- Customer Complaint Resolution
- Department operations
- Interdepartmental communication
- Product or Service support
- Administrative duties
- Telephone Etiquette
- Call center experience
- Call flow maximization
- Order Management
- Quality Assurance
- Staffing oversight
- Status Updates
- Interpersonal communications
- Marketing tools
- Customer Relations
- Client Engagement
- Team training and development
- Research and analysis
- Complaint Handling
- Computer Proficiency
- Call Center Operations
- Problem Resolution
- Spreadsheets
- Data Entry
- De-Escalation Techniques
- Staff Training
- Follow-up skills
- Complaint resolution
- Quality Assurance Controls
- Microsoft Excel
- Team Development
- Professional telephone demeanor
- Money handling abilities
- Paperwork Processing
- Call Management
- Sales expertise
- Report Generation
- Scheduling
- Proofreading
- Account updating
- Minute Taking
- Delivery Scheduling
- Service standard compliance
- Escalation management
- Product Knowledge
- Key stakeholder relationship building
- Project management abilities
- Research
- Data Collection
- Prioritization
- Call triaging
- Coordination
- Key holder experience
- Customer Education
- Office equipment proficiency
- Filing
- Clerical Support
- Order Fulfillment
- Client Relations
- Credit adjustments
- Document Control
- Medical terminology knowledge
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Receiving support
References
References available upon request
Timeline
Customer Service Lead
Apria Healthcare
Customer Service Senior
Apria Healthcare
Sales Rep for South – Sacramento Region
Apria Healthcare
Branch Coordinator Senior
Apria Healthcare
Northern California Intake Coordinator Senior
Apria Healthcare
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