TAMI LASHWAY
Portland,OR
Summary
Dedicated office administrative assistant skilled in multitasking and effective communication. Successfully managed office operations and streamlined processes, resulting in increased efficiency and improved client interactions. Committed to maintaining confidentiality and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Office Administrative Assistant
ITSOCLEAN
08.2021 - Current
- Managed daily office operations, ensuring smooth workflow and communication among team members.
- Coordinated scheduling and appointment management for executives and staff to optimize time efficiency.
- Responsible for employee payroll, hiring, training, and schedules.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits as needed.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Client Intake Coordinator
Portland Homeless Family Solutions
03.2016 - 08.2018
- Streamlined client intake process, enhancing efficiency and reducing wait times for families with children.
- Coordinated communication between 12 families and service providers to ensure timely support.
- Maintained strict confidentiality of sensitive client information in accordance with HIPAA regulations.
- Monitored progress of clients through case management system, proactively addressing potential barriers to success.
- Provided exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
- Coordinated with multidisciplinary teams to ensure seamless delivery of services and support for clients.
- Served as a liaison between clients and service providers, facilitating communication and ensuring timely provision of necessary federal and state resources.
Receptionist Intake Coordinator
VOA
05.2014 - 09.2016
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Coordinated appointment scheduling, optimizing staff availability and reducing wait times.
- Handled multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained office supplies inventory, streamlining ordering processes to reduce costs.
- Supported event coordination efforts, contributing to successful community outreach initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with courts updating client progress, responsible for client drug testing, acting as a liaison between parole and probation to ensure timely requirements were met and satisfied.
- Collected client co-pays and prepared bank deposits.
Administrative Assistant
Portland Communicty College
05.2010 - 09.2014
- Answered 10 incoming lines while performing volumes of data entry, with constant interruptions.
- Respected FERPA laws maintaining student confidentiality at all times.
- Coordinated and scheduled appointments between counselors and students prioritizing urgent communication between students and counselors.
Education
Associate of Arts - Criminal Justice
Portland Community College
Portland, OR09-2014
Skills
- Proficient in Microsoft Office
- Time management
- Strong organizational skills
- Billing, Invoicing, and Payroll
- Proficient in Excel functions
- Calendar organization
- Spreadsheets
- Scanning and copying
- Customer and client relations
- Invoice processing
- Multi-line phone proficiency
- Clear oral communication
Timeline
Office Administrative Assistant
ITSOCLEAN
08.2021 - Current
Client Intake Coordinator
Portland Homeless Family Solutions
03.2016 - 08.2018
Receptionist Intake Coordinator
VOA
05.2014 - 09.2016
Administrative Assistant
Portland Communicty College
05.2010 - 09.2014
Associate of Arts - Criminal Justice
Portland Community College