Tami Leeper
Pineville,MO
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Medicine Shoppe. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Room Service Attendant
TownePlace Suites By Marriott
2022.03 - 2024.03
- Completed 150 prescriptions ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Pharmacy Technician
Medicine Shoppe Pharmacy
2006.04 - 2020.01
- Stocked, labeled and inventoried medication to keep accurate records
- Ordered medicines daily to ensure compliance with demands and needs
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Processed over 160 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Collected co-payments or full payments from customers
- Assisted pharmacist by filling prescriptions for 160 customers daily and responding to patient questions regarding prescription and medication-specific issues
- Ensured proper entry and processing of patients' prescriptions into internal system
- Reviewed and verified customer information and insurance provider information
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Counted and labeled prescriptions with correct item and quantity.
Retail Pharmacy Technician
Walmart
2005.04 - 2006.04
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained clean and inviting store environment for enhanced customer experience.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
Education
GED -
Baxter Springs High School
Baxter Springs, KS02.1991
Skills
- Preparing Bulk Medications
- Insurance Knowledge
- Customer Billing
- Team Leadership
- Interpersonal Communication
- Assisting pharmacists
- Updating medication histories
- HIPAA
- Patient confidentiality
- Team collaboration
- Guest room cleaning
- Punctuality
- Cleanliness Maintenance
- Time Management
Timeline
Room Service Attendant
TownePlace Suites By Marriott
2022.03 - 2024.03
Pharmacy Technician
Medicine Shoppe Pharmacy
2006.04 - 2020.01
Retail Pharmacy Technician
Walmart
2005.04 - 2006.04
GED -
Baxter Springs High School
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