Tami Long
Denison,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Tourism Coordinator
Chamber and Development of Crawford County
04.2024 - 07.2025
- Engaged positively with community and staff members, displaying enthusiasm and knowledge of promoting travel areas around the county.
- Worked closely with city and county leaders to create fun and exciting events to engage the local community and to promote our county as a lucrative tourist destination.
- Researched and identified new opportunities for increasing the county social media presence.
- Contacted local businesses to secure sponsorships and support for community events.
- Assisted with business communications via email, social media and mailings.
- Increased Community engagement by 55%, by getting the community involved with all aspects of Festivals and promotions.
Floral Designer
Hy-Vee Food Stores
04.2024 - 07.2025
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Prepared potted plants and bouquets based on customer requirements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
Direct Support Professional
Wesco Industries
09.2019 - 03.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored up to 5 clients at one time.
- Assisted with Day Habilitation Activities.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Residential Property Manager
Knights 1 Property
10.2019 - 12.2023
- Oversaw management of 90 properties while providing general service to tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, and residents.
Customer Service Manager
The Leadership Circle
07.2015 - 01.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised 10 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased Customer Satisfaction by implementing one call resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Attending Leadership Events to create a partnership with current and incoming Coaches.
Lead Customer/Tech Support
Utah Interactive
07.2005 - 10.2015
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Answered calls, emails, and Live Chats
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Managed 25 to 75 calls per day while also answering live chats and emails simultaneously.
Education
Some College (No Degree) - Accounting
Salt Lake Community College
Salt Lake City, UTCertificate - Office Administration
Utah Valley University
Orem, UTSkills
- Event preparation
- Proofreading
- Meticulous attention to detail
- Relationship building
- Positive attitude
- Spreadsheet creation
- Office supplies management
- Proficient in all office duties
Accomplishments
North American Employee of the Year 2017 - The Leadership Circle.
Timeline
Tourism Coordinator
Chamber and Development of Crawford County
04.2024 - 07.2025
Floral Designer
Hy-Vee Food Stores
04.2024 - 07.2025
Residential Property Manager
Knights 1 Property
10.2019 - 12.2023
Direct Support Professional
Wesco Industries
09.2019 - 03.2024
Customer Service Manager
The Leadership Circle
07.2015 - 01.2019
Lead Customer/Tech Support
Utah Interactive
07.2005 - 10.2015
Some College (No Degree) - Accounting
Salt Lake Community College
Certificate - Office Administration
Utah Valley University
Similar Profiles
Ruth GarciaRuth Garcia
Secretary Manager at Crawford Development LLCSecretary Manager at Crawford Development LLC
Pakinam El HalabyPakinam El Halaby
Head of Member Countries Relations at Islamic Chamber Of Commerce & DevelopmentHead of Member Countries Relations at Islamic Chamber Of Commerce & Development
SUDARSHAN BORASUDARSHAN BORA
Internship at Chamber Of Commerce Sustainable Development And Foreign AffairsInternship at Chamber Of Commerce Sustainable Development And Foreign Affairs
Brian FinkBrian Fink
Co-Director of Maintenance at Denison Community SchoolsCo-Director of Maintenance at Denison Community Schools
Kevin GeorgiusKevin Georgius
Manager Wastewater Services at Denison Municipal UtilitiesManager Wastewater Services at Denison Municipal Utilities