Tami L. Smith
Alexander,AR
Summary
I am a dedicated customer-focused professional who can follow processes while demonstrating my ability to communicate effectively, thoroughly and thoughtfully.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Sr. Premium Specialist
Transamerica Employee Benefits
01.2023 - Current
- Research missing policies and premium discrepancies utilizing internal resources
- Consistently record findings in shared database for record keeping and review
- Regularly communicate and collaborate with Account Management to resolve issues
- Steadily work towards mutually agreed upon resolutions
Voluntary Benefits Operations Support Analyst
Tata Consultancy Services
01.2021 - 01.2023
- Research missing policies and premium discrepancies utilizing internal resources
- Consistently record findings in shared database for record keeping and review
- Regularly communicate and collaborate with Account Management to resolve issues
- Steadily work towards mutually agreed upon resolutions
Premium Analyst
Tata Consultancy Services
01.2018 - 01.2021
- Analyzed and reconciled group payments to ensure new cases are set up correctly according to mutual expectations
- Performed billing/premium process functions in a timely and accurate manner to ensure proper allocation of funds received
- Investigated billing issues and premium discrepancies and promptly communicated findings while working toward a resolution
Premium Analyst
Transamerica Employee Benefits
01.2015 - 01.2018
- Analyzed and reconciled group payments to ensure new cases are set up correctly according to mutual expectations
- Performed billing/premium process functions in a timely and accurate manner to ensure proper allocation of funds received
- Investigated billing issues and premium discrepancies and promptly communicated findings while working toward a resolution
Client Relationship Manager
Transamerica Employee Benefits
01.2013 - 01.2018
- Primary contact between broker/enrollment firm and client facilitated all aspects of the implementation process from submission to delivery of the initial bill
- Reviewed all case documents for completeness and accuracy, identified missing or incomplete data, worked with broker/enrollment firm to resolve any outstanding issues or missing items
- Managed relationships with internal and external partners throughout the installation process
- Negotiated and handled implementation timeline and scheduled any meetings necessary for the successful onboarding of the business
- Utilized SharePoint to document the progression of new and existing business
- Managed communications between our internal teams and broker/client to ensure accurate product/enrollment builds and navigate complicated installations
- Partnered with internal teams to conduct compliance, enrollment platform and file feed testing
- Provided updates on performance as well as follow-up with customers and business partners
- Worked with internal teams to ensure all client accounts, new and existing, are provided excellent customer service
Client Coordinator
CoreSource, Inc.
01.2012 - 01.2013
- Provided administrative support for Client Manager
- Produced and sent reports to clients, responded to their requests, and performed research to resolve concerns
- Generated health plan related presentations for clients in preparation for renewal meetings and attended client open enrollment meetings
- Worked in partnership with outside vendors on plan changes, new group implementations and client service issues
- Provided answers to brokers daily regarding questions about their clients’ current and future coverage
Education
Bachelor of Science - Business Operations
DeVry Institute of Technology (DeVry University)
Skills
- Client-Centric Approach
- Clear Communication
- Efficient Data Management
- Customer Inquiry Resolution
- Adaptability in Learning
- Client Support
- Thoroughness in Tasks
- Product and service promotion
- CRM system management
- Professional Email Correspondence
- Experienced with Microsoft Office Suite
- Skilled in Operating Office Equipment
- Computer systems
Machines Equipment And Technical Abilities
- Email communication
- Microsoft applications
- Office equipment
- Computer systems
Timeline
Sr. Premium Specialist
Transamerica Employee Benefits
01.2023 - Current
Voluntary Benefits Operations Support Analyst
Tata Consultancy Services
01.2021 - 01.2023
Premium Analyst
Tata Consultancy Services
01.2018 - 01.2021
Premium Analyst
Transamerica Employee Benefits
01.2015 - 01.2018
Client Relationship Manager
Transamerica Employee Benefits
01.2013 - 01.2018
Client Coordinator
CoreSource, Inc.
01.2012 - 01.2013
Bachelor of Science - Business Operations
DeVry Institute of Technology (DeVry University)
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