TAMI MADISON
MONROE,LA
Summary
Results-oriented executive with 30 years in the transportation industry. Proven leader in customer service and timely deliveries, with expertise in operations management, logistics, and compliance. Skilled in supervising teams, streamlining processes, and coordinating schedules to enhance service efficiency and ensure on-time delivery.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Owner /Instructor / Examiner
NELA Driving Academy
Monroe , La
09.2020 - Current
- Obtained driving instructor license from State of Louisiana
- Oversaw daily operations of driving academy, ensuring smooth functioning and compliance with state regulations.
- Developed extensive lesson plans for 38 hour Teen Driver Education Prelicensing Program and 14 hour Prelicensing Adult Program
- Directed operations and streamlined administrative workflows for NELA Driving Academy, enhancing overall efficiency.
- Managed driver education records and enrollment documentation.
- Coordinated class schedules and behind-the-wheel instruction for students and instructors, optimizing resource allocation.
- Maintained records for privacy protocols and state required reporting
President
Phoenix Transporters, Inc.
Bastrop, LA
08.1998 - 12.2018
- Managed business division operations, including production, circulation, marketing, advertising, and dispatching drivers and customer orders.
- Oversaw daily administrative operations, including payroll, accounts receivables, accounts payable and federal and state reporting.
- Fostered customer relations, ensuring prompt and timely deliveries to meet customer requests.
- Interviewed and supervised 15 employees, providing motivation and guidance to enhance team performance.
- Conducted interviews and supervised a team of 15 employees to enhance performance.
Log Clerk Supervisor
Vernon Sawyer, Inc.
Bastrop, LA
09.1995 - 08.1998
- Oversaw drivers to ensure adherence to Motor Carrier Federal Regulations for log management.
- Processed shipping paperwork for Vernon Sawyer, Inc. freight operations
- Verified invoices against delivery documents for Vernon Sawyer, Inc.
- Entered order data into office records for Vernon Sawyer, Inc.
Load Planner
Lee's Trucking
El Dorado, AR
04.1995 - 08.1995
- Determined the appropriate loads and practical delivery schedule for each driver by balancing the needs and availability of both drivers and clients.
- Coordinated dispatch for customer orders to ensure timely delivery by drivers.
- Oversaw freight preparation to ensure all regulations and client requirements were satisfied.
- Ensured on-time shipment of products to enhance customer satisfaction.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Built long-term customer relationships through efficient and courteous service.
Office Manager
Jarrell Transport, Inc.
Bastrop, LA
09.1988 - 09.1993
- Streamlined office operations through computerization of processes, enhancing customer communication, payment scheduling, and record tracking.
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
- Recruited, hired, trained and supervised administrative office staff.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Managed inventory of office supplies by tracking usage and reordering as necessary.
- Supervised 5 participants, ensuring strict adherence to protocols and enhancing operational compliance.
- Solved problems timely and effectively, ensuring customer satisfaction.
Skills
- Business planning
- Financial management
- Financial administration
- Budgeting
- Operations Management
- Strategic planning
- Project Management
- Staff management
- Client relations
- Consulting
- Regulatory compliance
- Negotiation
- Communication skills
- Written and verbal skills
- Team collaboration
- Self-motivated
- Independent work
Certification
- State of Louisiana certified Driver’s Education Instructor/Examnier
Timeline
Owner /Instructor / Examiner
NELA Driving Academy
09.2020 - Current
President
Phoenix Transporters, Inc.
08.1998 - 12.2018
Log Clerk Supervisor
Vernon Sawyer, Inc.
09.1995 - 08.1998
Load Planner
Lee's Trucking
04.1995 - 08.1995
Office Manager
Jarrell Transport, Inc.
09.1988 - 09.1993