Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Tami Magana

Fayetteville,NC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Circle K Corp
11.2020 - 03.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed strategy to increase sales and drive profits.

Server

Boreder Mexican And Cantina
04.2019 - 11.2020
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Checked guests' identification before serving alcoholic beverages.

Associate Trainer

Panera Bread
11.2007 - 07.2017
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Accurately tracked job activities, expenses and attendance.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Facilitated virtual, in-person and blended learning sessions.
  • Trained up to 25 new employees per month on company procedures.
  • Maintained effective, consistent communication with managers, peers and other resource groups.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Established and maintained quality control standards.
  • Employee of the month In October 2010
  • Employee of the year 2011
  • Conducted assessments of employee understanding and performance.

Server /Bartender

Rock-O Cafe
05.2001 - 06.2007
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

High School Diploma -

EE Smith High School
Fayetteville, NC
06.1990

Skills

  • Process Payments
  • Training
  • Greet Guests
  • Performance Tracking and Evaluations
  • Staff Training
  • Health and Safety Regulations
  • Quality Standards
  • Vendor Performance Monitoring
  • Shrinkage Prevention
  • Staff Supervision

Timeline

Assistant Manager

Circle K Corp
11.2020 - 03.2023

Server

Boreder Mexican And Cantina
04.2019 - 11.2020

Associate Trainer

Panera Bread
11.2007 - 07.2017

Server /Bartender

Rock-O Cafe
05.2001 - 06.2007

High School Diploma -

EE Smith High School

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Tami Magana