Tami Marrone
Elmira,NY
Summary
Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Wayfair.com
Elmira, NY
01.2019 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Owner and Operator
The Pepper Pot Cafe
Elmira, United States
01.2017 - 01.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Manager/ Head Server
Tony R's Steak And Seafood Restaurant
Corning, NY
05.2008 - 01.2016
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Property Manager
Reality USA
Elmira, NY
03.2005 - 03.2008
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
No Degree - Real Estate And Criminal Justice
Corning Community College
Corning, NYSkills
- Call Documentation
- Shipment Routing
- POS Systems and Ordering Platforms
- Call Transfers
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer Service and Assistance
- Credit Card Payment Processing
Timeline
Senior Customer Service Representative
Wayfair.com
01.2019 - Current
Owner and Operator
The Pepper Pot Cafe
01.2017 - 01.2020
Manager/ Head Server
Tony R's Steak And Seafood Restaurant
05.2008 - 01.2016
Property Manager
Reality USA
03.2005 - 03.2008
No Degree - Real Estate And Criminal Justice
Corning Community College
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