Tami Hernandez
Rainsville,NM
Summary
Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Billing Specialist/Member Service Representative
Mora-San Miguel Electric Coop
Mora, N.M.
10.2016 - Current
- Issues Utility Billing, invoices and receipts and provide service for over 12,000 customers for Pecos and Mora locations
- Retrieve and input meter readings for both residential and commercial properties
- Process incoming payments by mail, and phone
- Manage status of accounts and balances, verify inconsistencies in variance reports
- Process Delinquent notices, and follow up with collections
- Records and track service orders for utility account issues
- Provide solutions to any relative problems members
- Daffron, Sessions, Microsoft Office Software, Aclara software .
Utility Billing Clerk/Deputy Clerk/MVD Municipal Licensing Clerk
Village of Wagon Mound
11.2010 - 03.2012
- Responsible for processing billing, utility payments, balancing cash receipts, monitoring delinquent accounts and reconciling billing conflicts
- Keep records of water/sewer/solid waste/natural gas billing
- Customer Service, and clerical work including some accounting and reporting
- Responsible for processing of Motor Vehicle Division, Drivers Licenses, Titles, plates
- Word, Excel, asyst.
Executive Director
Wagon Mound Housing Authority
Wagon Mound, N.M.
09.2009 - 11.2010
- Responsible for Management, Financial Accountability, Daily Operations, Maintenance, and Capital Funding for improvement of the housing authority
- Responsibilities but not limited to preparation and accountability of all federal grant monies assigned
- Gathering information to process applicants in a timely and accurate manner
- Organize and prepare all data for monthly submission to Fee Accountant
- Pay monthly bills in a timely manner
- Receive and balance rental monies and damage deposits
- Supervise Maintenance, Creating, executing Work Orders by priority and timely manner
- Follow instructions per HUD in all categories of Public Housing
- Follow due process for corrective or eviction action
- Follow obligations of HUD requirements, accept the responsibilities of all areas of position with support of training and manuals
- QuickBooks, Hud.Gov, Word, Excel, HSS, Outlook, etc.
Administrative Assistant/ Housing Specialist
San Miguel County
Las Vegas, N.M.
04.2009 - 09.2009
- Provide Section 8 following HUD rules and regulations to eligible families
- Put on waiting list, issue vouchers when funding becomes available
- Set up inspections, lease up tenants, phone calls from public, audit files, keep organized, correspondence with tenants and landlords, and prioritize work duties
- Follow San Miguel Housing policies and procedures manual
- Deal with public with respect, patience, & understanding
- Word, Excel, Happy program, Outlook.
Municipal Licensing Clerk, Call Center Customer Service Representative
Motor Vehicle Division
Santa, N.M.
06.2006 - 10.2007
- Responsibilities include taking incoming calls from the public and private entities in order to administer and enforce New Mexico’s Tax and Revenue law, and vehicle and driver license code in a manner warranting the highest degree of public confidence
- Must deal with high pressure/ stress situations in a fast-paced environment, and use excellent communication skills
- Accountable to the public, to provide professional service in a consistent, positive and courteous manner
- Business is conducted with honesty and integrity, providing fair and equitable treatment to all
- MVD programs, Sessions, Word, Excel, Vital check, Outlook, etc.
Data Entry Operator
Taxation & Revenue
Santa Fe, N.M.
02.2001 - 06.2006
- Key personal income taxes and MVD citations into programs
- Using 10-Key and alpha
- Logging all batches of personal income taxes into Microsoft Excel
- Once work keyed into EDCR and Sessions program, released through Gentax
- Work then logged out of Microsoft Excel
- Had access to look up missing information
- Keyed for other Units on off season included (CRS oil and gas, MVD, retrieval)
- Excel, Word, Sessions, EDCR, etc.
Front Desk Clerk
Santa Fe Plaza Travelodge
Santa Fe, N.M.
06.1998 - 02.2000
- Greeted and checked guest in and out of hotel
- Meet accommodations for comfort
- PBX operator, forwarded calls to guest and took reservations for future guests
- Completed a detailed report after shift
- Manager would be in a out of state meeting, I would take over his responsibilities as Manager/Night Auditor
- Used credit card machine, register, phone, PC to keep track of guest and availability.
Education
High School Diploma -
Albuquerque Job Corps Center
Albuqueque, NM1996
Skills
- Business Operations
- Building Customer Trust and Loyalty
- Strong Organizational Skills
- Computers and Technology
- Billing Data Verification
- Database and Client Management Systems
- Calm and Professional Under Pressure
- Calendar and Scheduling Software
- Multitasking and Time Management
- Efficient and Detail-Oriented
Certification
- Certified Administrative Office Assistant, Albuquerque Job Corps, December 10, 1996
- Certified New Mexico Municipal Clerks Certification Institute C5832-001, New Mexico Municipal League, October 10- 14, 2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The best and most beautiful things in the world cannot be seen or even touched - they must be felt with the heart. "
Helen Keller
Timeline
Billing Specialist/Member Service Representative
Mora-San Miguel Electric Coop
10.2016 - Current
Utility Billing Clerk/Deputy Clerk/MVD Municipal Licensing Clerk
Village of Wagon Mound
11.2010 - 03.2012
Executive Director
Wagon Mound Housing Authority
09.2009 - 11.2010
Administrative Assistant/ Housing Specialist
San Miguel County
04.2009 - 09.2009
Municipal Licensing Clerk, Call Center Customer Service Representative
Motor Vehicle Division
06.2006 - 10.2007
Data Entry Operator
Taxation & Revenue
02.2001 - 06.2006
Front Desk Clerk
Santa Fe Plaza Travelodge
06.1998 - 02.2000
High School Diploma -
Albuquerque Job Corps Center
- Certified Administrative Office Assistant, Albuquerque Job Corps, December 10, 1996
- Certified New Mexico Municipal Clerks Certification Institute C5832-001, New Mexico Municipal League, October 10- 14, 2011
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