Summary
Overview
Work History
Education
Skills
Accomplishments
Executivesummary
References
Timeline
Generic

Tami Miller

Kentwood,MI

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

15
15
years of professional experience

Work History

DSD PRICING MANAGER

SPARTANNASH
Byron Center, MI
06.2023 - Current
  • Manage a team of 5 to oversee data entry integrity daily to ensure accuracy in loading daily contracts from the vendors and CM's
  • Assist stores with ad issues, scale issues, promos, and pricing issues.
  • Monitor performance to ensure contracts and invoices were completed on time.
  • Communicate well with CM's/vendors on the expectations of filling out a contract properly.
  • Reduce the amount of discrepancy of invoices by involving CMs and vendors on what information is needed and by what deadline.
  • Worked with each team member on how to improve their performance to accomplish their goals.
  • Held weekly meetings to go over goals and assist them in achieving their set goals.
  • Built trust with the vendors and CMs over time.
  • Built a team metrics to show the team's progress each period.
  • Managed P/L.
  • Hiring and training each associate.

Operations Manager- SN Account

SAS Retail Services
Grand Rapids, Michigan
01.2010 - 01.2023
  • Planned, managed, and supported all day-to-day activities of a 300-member team servicing 352 stores throughout the Central USA region
  • Direct reports included 9 Managers and 335 merchandisers
  • Oversaw all areas of operations including scheduling, payroll, human resources, and supervising employees in a wide range of duties and responsibilities
  • Worked closely with Director to implement reset schedule and execute flawlessly to plan
  • Assisted with P/L for over $10 million in annual sales
  • Provided labor assistance to vendors in the area and other programs needing assistance.

Education

Tawas Area High School
01.1980

Skills

  • Relationship Building
  • Professional Development
  • Communication
  • Extensive Skills in Grocery Retail
  • Business Development
  • Program/Project Management
  • Data Entry
  • Manage P/L
  • Merchandising
  • Team Building
  • Human Resources
  • Strategic/Tactical Planning
  • Meeting Deadlines
  • Performance monitoring
  • Organizational Management
  • Customer Service
  • Customer Retention
  • Data Analysis
  • Performance Management
  • Customer Relationship Management (CRM)

Accomplishments

  • Helped AHOLD in the Northeast to start the ISE program from ground zero.
  • In a 3-month span converted over 75 stores for BI/LO.
  • Been requested on projects from other businesses (Food City).

Executivesummary

True, True, True, An extensive knowledge of retail with over twenty years of business and leadership experience. Leads a knowledge management team to get proven results. Very knowledgeable in the retail industry and practices to get a good result for retailers. Good results make better profits. Strive for perfection in people skills, communication, along with proven results.

References

Upon Request

Timeline

DSD PRICING MANAGER

SPARTANNASH
06.2023 - Current

Operations Manager- SN Account

SAS Retail Services
01.2010 - 01.2023

Tawas Area High School

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Tami Miller