Tami Moore
Enumclaw,WA
Summary
Dynamic founder and leader of Senior Specialists Home Care LLC, Senior Housing Specialists LLC and The Housing Specialists LLC, who is passionate about serving and advocating for seniors rights! Proven track record in strategic planning, operations management, and relationship building. Leveraged financial management and consulting skills to drive growth and efficiency, achieving exceptional client satisfaction and repeat business. Excelled in regulatory compliance and team leadership, fostering a culture of collaboration, honesty, empathy and respect.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator/Owner
Senior Specialists Home Care LLC
04.2022 - Current
- Founded In Home Care Agency after seeing unmet need for qualified, available caregivers in community.
- Responsible for the day to day management, fiscal affairs and operations of a Home Care agency.
- Developed systems, policy, procedures that are current and compliant with WAC/RCW regulations.
- Oversee all directors, employees, volunteers and contractors.
- Ensure organization is following all state regulations through through continual education and training of agency staff.
- Handle sensitive & HIPAA information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
- Assures quality client care is being consistently provided by all staff.
- Establish budgets and guidelines for expenditures.
- Developed and maintain criteria for all admissions.
- Create growth goals for service, clients, and revenue.
- Implement methods to increase efficiency while increasing client satisfaction and experiences.
- Assign responsibilities to all team members and oversee their performance.
- Oversee all financial and HR duties.
- Handle all complaints from employees, clients and their families bringing resolving issues promptly.
- Create a streamline communication system to provide accurate, up to date information to clients, staff and providers efficiently.
Managing Broker/Owner
The Housing Specialists, LLC
01.2019 - Current
- Opened boutique real estate firm to serve primarily the seniors population when needing to sell their home to downsize or move into long term care setting.
- Set listing appointments with sellers,provided competitive market analysis, to establish informed market pricing.
- Monitored local real estate trends, adjusting sales tactics accordingly for continued success in a competitive market.
- Advised sellers on how to showcase their home to maximize earning potential.
- Staging home to increase perceived value of home by strategically arranging furniture, artwork and accessories.
- Maximized space utilization by decluttering and organizing interior for clean, spacious appearance.
- Helped clients achieve faster home sales and higher offers by providing expert advice on property presentation, curb appeal and needed improvements.
- Organized successful open house events showcasing properties to potential buyers and generating interest in listings.
- Set up virtual home tours, and in-person visits.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Negotiated favorable contract terms on behalf of clients, ensuring optimal financial outcomes.
- Prepared contracts and related documentation according to strict standards and attention to details.
- Helped clients navigate transaction process, complete paperwork and finalize sales throughout the closing process.
- Cultivated strong relationships with agents, lenders, title and escrow companies.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Coordinated rental agreements for properties, keeping occupancy high.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Assisted sellers in all aspects of moving; estate sales, packing, moving and clean out of home.
- Coordinated logistics for moving furniture and accessories between storage facilities or directly to properties as needed.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Broker since 2004
Senior Advisor/Owner
Senior Housing Specialists, LLC
07.2015 - Current
- Founded referral and placement agency to ensure seniors have expert advisors and advocates to help them navigate long term care and housing options to complex care needs.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members ,while maintaining compliance with all state regulations.
- Developed and maintain strong relationships with referral sources such as; physicians, nurses, social workers, and case managers in hospital, clinic and skilled nursing settings resulting in referrals and repeat business.
- Obtain and negotiate referral contracts with providers such as Assisted Livings, Memory Care, and Adult Family Homes at competitive rates.
- Create and maintain database of providers as required by RCW 18.330.
- Conduct in-depth intakes with clients to gather the right information necessary for placement into long term care settings.
- Consult with client/families on personal goals, financial and health situation to be able to strategically guide to right solutions.
- Research and review LTC providers background, state compliance/regulatory history to ensure they are in good standing before referral to client.
- Coordination of assessments by RNs, gathering all necessary paperwork, chart notes, medication lists and physician orders for admissions into LTC.
- Hired trained, and managed a high-performing team of senior advisors dedicated to achieving company goals and mission of serving seniors.
- Created a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers as the experts in senior long term care solutions.
- Maintain in-depth knowledge and database of all senior resources for clients utilizing available community, state and federal programs/resources.
- Monitor market conditions to be able to negotiate fair pricing on long term care and housing costs for client.
Education
Certified Guardian Ad Litem -
King County Bar Association
Seattle, WA02.2024
Home Care Administrator -
DSHS
Washington2022
Adult Family Home Administration -
Green River College
Auburn, WA2021
High School Diploma -
Enumclaw High
EnumclawReal Estate Broker -
Rockwell Institute
Washington12.2003
Skills
- Operations & Management
- Relationship Builder
- Strong Verbal & Written Communications
- Strategic Planner
- Financial Planning & Management
- Consultant and Trusted Advisor
- Skilled Negotiator
- Contract Management
- Regulatory Compliance
- Strong Decision-Making
- Teamwork and Collaboration
- Natural & Effective Team Leader
- Records Organization and Management
- Staff Training/Development
- Conflict Management & Resolution
Certification
- CPR/AED/ First Aid Certification
- Certified Senior Advisor (CSA)
- Certified Guardian Ad Litem (GAL)
- Certified Senior Real Estate Specialists (SRES)
- Certified in Dispute Resolution
- Certified in Dementia and Mental Health
Timeline
Administrator/Owner
Senior Specialists Home Care LLC
04.2022 - Current
Managing Broker/Owner
The Housing Specialists, LLC
01.2019 - Current
Senior Advisor/Owner
Senior Housing Specialists, LLC
07.2015 - Current
Certified Guardian Ad Litem -
King County Bar Association
Home Care Administrator -
DSHS
Adult Family Home Administration -
Green River College
High School Diploma -
Enumclaw High
Real Estate Broker -
Rockwell Institute
- CPR/AED/ First Aid Certification
- Certified Senior Advisor (CSA)
- Certified Guardian Ad Litem (GAL)
- Certified Senior Real Estate Specialists (SRES)
- Certified in Dispute Resolution
- Certified in Dementia and Mental Health
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