Tami Neff
Redondo Beach,CA
Summary
Seasoned Sales and Customer Relations Representative with strong work ethic and excellent communication skills. Experienced in B2B and B2C Sales. Driven to provide authentic, warm and caring service and to represent companies with professionalism and grace. Highly adept at coaching and mentoring sales and customer service associates with talent for interacting with staff and all levels of organization and public.
Gifted in the ability to connect with people very quickly. Committed to sincerity, counsels clients on whats best for them, even if it means advising them against certain products, in favor of another. Trust is critical for building long term relationships and developing happy customers, repeat business and steady referrals.
Overview
28
28
years of professional experience
Work History
Co-Founder & Board Member
Mental Training Inc
01.2006 - Current
- Leadership Team - Defined company's mission and purpose: To help people perform their best when it matters most, by teaching them proven processes of unlocking their pure potential and becoming exceptional on demand. (Athletes, Executives, and Performers)
- Established team of motivated and highly skilled employees to help run business
- Recruited, interviewed and hired new staff members and developed training materials for employees
- Established foundational processes for business operations
Sales Associate
Restore Hyper Wellness
04.2022 - 06.2023
- Promoted conversion of casual shoppers into members through product knowledge and product solutions to meet their needs.
- Built relationships with members and community to promote long term business growth.
- Informed members of promotions to increase sales productivity and volume.
Patient Service Representative
Naturopathic Wellness Center
11.2018 - 12.2020
- Built and maintained positive working relationships with patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
Sales Assistant and Customer Care Specialist
Personal Economics Group/BenchMark Income Group
05.2016 - 06.2018
- Verified accuracy of customer account information and updated when necessary.
- Used exceptional communication to connect with client, assess needs and present solutions.
- Responded to client inquiries via phone, email and web-based platforms.
Executive Assistant & Client Services
Equitable Financial Services
01.2009 - 12.2013
- Re-hired part time for ad hoc projects
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Client Services for Financial Planners
Director of Philanthropy
PAVE - Philanthropy And Volunteerism In Education
01.2007 - 12.2009
- Went from volunteer to Director
- Engaged in collaborative problem-solving for fundraising and donor development.
- Created curriculum teaching children, through philanthropy, to discover their own power, develop empathy and to make a difference in their community.
- Organized Volunteer teachers
- Presentations
- Heavy written and verbal correspondence
- Networking
Sales Representative
Patrick & Company
01.2003 - 12.2007
- B2B Sales
- Managed customer accounts to secure customer satisfaction and repeat business.
- Served buyers with knowledgeable, friendly support at every stage of buying and purchasing.
- Managed and grew customer base with both independent and major accounts
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Event Coordinator & Executive Assistant, Vice President
Equitable Financial Services
01.2000 - 12.2003
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Sales Assistant, Customer Support
Wholesale Printing Companies
01.1995 - 12.1999
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Established rapport with customers using active listening and interpersonal skills.
Education
Business And Psychology
Eastfield Community College
Mesquite, TXReal Estate Licence
Real Estate School
DallasSkills
- B2B Sales
- Direct Sales
- Quotas and Goals
- Presentation Skills
- Customer Service
- Account Management
- Customer Relationship Management
- Writing Skills
- Communication Skills
- Business Development
- Strategic Planning
- Sales Analysis
- Inside Sales
- CRM Software
Cooking and entertaining, Singing, Yoga, and Traveling
I consider cooking an expression of art. Inviting friends into my home so share a meal, wine and laughs is one of my very favorite things. Regarding music, I sang with the Dallas Symphony for 5 years and hope to join the Long Beach Symphony Chorus. Yoga has saved my body and my mind, while international travel is like a drug to me. I love being exposed to new and different cultures because of what they teach me. I have such gratitude for the luxury of these gifts in my life.
Timeline
Sales Associate
Restore Hyper Wellness
04.2022 - 06.2023
Patient Service Representative
Naturopathic Wellness Center
11.2018 - 12.2020
Sales Assistant and Customer Care Specialist
Personal Economics Group/BenchMark Income Group
05.2016 - 06.2018
Executive Assistant & Client Services
Equitable Financial Services
01.2009 - 12.2013
Director of Philanthropy
PAVE - Philanthropy And Volunteerism In Education
01.2007 - 12.2009
Co-Founder & Board Member
Mental Training Inc
01.2006 - Current
Sales Representative
Patrick & Company
01.2003 - 12.2007
Event Coordinator & Executive Assistant, Vice President
Equitable Financial Services
01.2000 - 12.2003
Sales Assistant, Customer Support
Wholesale Printing Companies
01.1995 - 12.1999
Business And Psychology
Eastfield Community College
Real Estate Licence
Real Estate School
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