Tami Norcross
Reno
Summary
Dynamic Senior Customer Service Representative with EHI - Reno National, adept at fostering long-term customer relationships and resolving complaints effectively. Demonstrated expertise in quality assurance and payment processing, engaging over 800 clients monthly to enhance service delivery. Proven multitasker committed to ensuring seamless customer experiences and satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
EHI - Reno National
08.2021 - Current
- Engaged with over 800 in person customers last month to help with rental needs
- Provided backup help during peak periods or staff shortages to ensure seamless service to customers at all times.
- Established strong rapport with regular customers, fostering long-term relationships and repeat business.
- Helped with customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks.
- Engaged clients in person to answer questions and address complaints.
Education
Bachelor of Science - Business Administration And Management
University of Nevada
Reno, NV05-1995
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
Timeline
Senior Customer Service Representative
EHI - Reno National
08.2021 - Current
Bachelor of Science - Business Administration And Management
University of Nevada
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