Tamara Norman
Nicholasville,KY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Indirect Account Manager
Verizon Wireless
10.2011 - 03.2023
- Managed accounts to retain existing relationships and grow share of business.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned key performance indicators with each indirect partner and monitored execution and sales results.
- Met existing customers to review current services and expand sales opportunities.
- Coordinate meetings to review sales goals, customer experience, review observations and explore areas of growth opportunities.
- Consistently performed in the top 10% nationally in production.
Inside Sales Representative
Verizon Wireless
08.2010 - 10.2011
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Emphasized product features based on analysis of customers' needs.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Customer Service Representative
Verizon Wireless
10.2007 - 08.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
Sales/Customer Service Representative
Somerset Hardwood Flooring
02.2003 - 09.2007
- Coordinated logistics for customer orders.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Grew sales utilizing business-to-business sales tactics.
- Surpassed monthly sales goals through innovative sales techniques.
- Extended and sustained relationships with customers to maintain and grow business.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree -
Pulaski County High School
Somerset, KY05.1987
Skills
- Agent Collaboration
- Account and Territory Management
- Brand Visibility
- Client Rapport-Building
- Solution Selling
- Strategic Planning
- Time Management
- Customer Experience
- Sales Reporting/ Salesforce
- Multi task management
Timeline
Indirect Account Manager
Verizon Wireless
10.2011 - 03.2023
Inside Sales Representative
Verizon Wireless
08.2010 - 10.2011
Customer Service Representative
Verizon Wireless
10.2007 - 08.2010
Sales/Customer Service Representative
Somerset Hardwood Flooring
02.2003 - 09.2007
No Degree -
Pulaski County High School