Summary
Overview
Work History
Personal
StoreManager
TAMI ORLANDO

TAMI ORLANDO

Charlottesville,VA

Summary

Energetic, creative department manager committed to providing customer satisfaction and loyalty. Utilizes the knowledge and experience of self and staff to successfully implement the ideas and goals of the client. Maintains cost effective choices without sacrificing quality of end result. Adaptable to all types of personalities and backgrounds.

Overview

17
17
years of professional experience

Work History

Accessory Parts Manager

MotorWorld MileOne Auto Group
06.2015 - Current
  • Ensure product knowledge is consistently current and researched
  • Connect with customers to provide assistance and collect feedback to optimize operations
  • Maintain high service delivery quality and efficiency by monitoring service writer and technician performance
  • Strived to reduce process lags, manage daily parts operations such as fulfilling service requests, generating orders, and tracking inventory
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Received, examined and reshelved returned parts
  • Maintained and/or exceeded the required 40% over all profit margin.

Automotive Service Advisor

MotorWorld MileOne Auto Group
09.2010 - 06.2015
  • Documented and scoped actions taken to resolve issues after service calls
  • Used knowledge of services to recommend additional products and useful services to customers to increase overall sales
  • Detailed expenses for required services and provided comprehensive answers to customer questions
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Personal

Mother to adult Son and two Boston Terriers. Avid volunteer and supporter of local and regional non-profit, no-kill animal rescues and refuges. Thirty year member of the American Legion Auxiliary and recently inducted to the Board of Directors as Secretary of Post 644. Jeep owner and "lifestyle" enthusiast.

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TAMI ORLANDO