Tami Page
Shreveport,LA
Summary
Dynamic Parts Manager with proven expertise at C&B Material Handling, excelling in inventory management and customer service. Enhanced operational efficiency through a revamped inventory system, ensuring accuracy and minimizing discrepancies. Recognized for exceptional decision-making and a commitment to exceeding customer expectations, driving satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Parts Manager
C&B Material Handling
01.2023 - 03.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Specialist/ Rental Manager
C&B Material Handling
05.2004 - 01.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Placed sales calls and handled sales for incoming customer calls.
Education
High School Diploma -
Southwood High School
Shreveport, LA05-1977
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Parts Research
- Staff training
- Stock control
- Management
- Microsoft/Quipware/Equip/ERP
- Profit and loss tracking
- Hardworking and reliable
- Decision-making
Accomplishments
Increased parts sales by 55% over the past year. Brought in and have maintained many new customers over the past year. With 2 parts specialists was able to better serve counter sales and help to increase our service customers as well.
Timeline
Parts Manager
C&B Material Handling
01.2023 - 03.2025
Parts Specialist/ Rental Manager
C&B Material Handling
05.2004 - 01.2023
High School Diploma -
Southwood High School
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