Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tami Ricks

Customer Service Supervisor
Lynn Haven,FL

Summary

Conscientious Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

40
40
years of professional experience

Work History

Team Lead

Wal-Mart Supercenter
08.2014 - Current
  • Coached over 300 team members in techniques necessary to complete job tasks.
  • Trained 150 new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet customer demand.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Managed schedules for 92 associates, accepted time off requests and found coverage for short shifts.
  • Handled day-to-day customer contact in person and via phones, faxes and emails.
  • Provided primary customer support to over 100 internal and external customers each day.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Monitored cash intake and deposit records for over $750K per day revenue, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Greeted customers and helped them complete purchases, locate items and join reward programs.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Built strong relationships with customers through positive attitude and attentive response
  • Promoted high standards through personal example to help each member understand expected behaviors and standards

Student Support Monitor

Unified School District 475
09.2006 - 04.2015
  • Monitored over 500 student"s classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Administered standardized assessments with strict requirements and documented information in permanent records.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Proven ability to develop and implement creative solutions to complex problems
  • Excellent communication skills, both verbal and written
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Learned and adapted quickly to new technology and software applications
  • Managed time efficiently in order to complete all tasks within deadlines
  • Passionate about learning and committed to continual improvement

Fire Controlman Chief Petty Officer

US Navy
08.1983 - 03.2006
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Trained over 200 Navy sailors to develop into proficient operator/maintenance technicians of shipboard command and control and missile delivery systems.
  • Directed safe and secure operations of over $100 million worth of government property, resulting in no loss of equipment or negative incidents.
  • Drafted messages and reports to inform leadership of current situations using Microsoft Office.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Operated electronic sensors, AN/UYK 7, AN/UYK 43, GCCS, and ATWCS computer systems to collect, analyze and disseminate electronic intelligence.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Performed systems and data analysis using machine level computer language and procedures.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

Education

Associate of Science - Medical Assisting

William Rainey Harper College
Palatine, IL
05.1983

Skills

  • Customer Service Excellence
  • Client Rapport-Building
  • Quality Improvement Strategy
  • Sales Report Generation
  • Corporate Compliance
  • Conflict Resolution
  • Assigning Tasks
  • Strong Communication and Interpersonal Skills
  • Process and Procedure Development
  • Microsoft Office
  • Critical Thinking
  • Supplies and Materials Oversight
  • Food Service Operations
  • Bank Deposits

Timeline

Team Lead

Wal-Mart Supercenter
08.2014 - Current

Student Support Monitor

Unified School District 475
09.2006 - 04.2015

Fire Controlman Chief Petty Officer

US Navy
08.1983 - 03.2006

Associate of Science - Medical Assisting

William Rainey Harper College

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Tami RicksCustomer Service Supervisor