TAMI RIDEOUT
Intuit
Rockford
22
years of professional experience
Senior Tax Analyst with experience reviewing financial statements to determine tax liabilities, calculating estimated taxes and quarterly payments, and preparing 30+ multi-state sales and use tax returns per month. Tracks federal, state, and local tax law changes to protect filing accuracy and keep documentation aligned with company policy. Brings research discipline to complex tax issues and filing support across changing regulatory requirements.
Work History
Tax Associate
1 Year 11 Months- Prepare individual tax returns with careful attention to filing status, deductions, and supporting records.
- Review client information for missing details and follow up to complete tax filings accurately.
- Support customers with tax preparation questions using clear explanations and professional communication.
- Enter taxpayer data into filing systems with attention to accuracy and document consistency.
Senior Tax Analyst seasonal tax advisor/preparer
19 Years 4 Months- Reviewed 35 tax returns weekly for accuracy and filing readiness.
- Analyzed financial statements to determine tax liabilities and support accurate return preparation.
- Researched federal and state tax issues to apply current guidance to client filings.
- Supported multi-state sales and use tax return preparation with careful review of supporting documentation.
- Maintained documentation standards in line with company policy and organized client records for audit readiness.
- Monitored changes in local, state, and federal tax law to identify impacts on current and future filings.
Customer Service Representative
10 Months- Assisted customers with product selection and ordering, tailoring guidance to individual needs.
- Processed billing questions, returns, and exchanges while maintaining accurate account details.
- Provided technical support to help customers troubleshoot common product and service issues.
Customer Service Representative
1 Year 3 Months- Collected customer feedback through surveys and used results to improve service quality.
- Coordinated with other departments to resolve complex issues and deliver solutions that met customer needs.
- Identified process improvement opportunities and recommended changes to strengthen customer service operations.
- Tracked orders from start to finish to support timely delivery of goods and services.
- Answered inbound calls, chats, and emails to provide frontline support for customer transactions.
Education
Master of Business Administration - Business Accounting
Bachelor of Business Administration - Business
Associate of Arts
High School Diploma
Skills
Tax return filing
Transaction tax preparation
Estimated tax calculation
Multi-state tax return preparation
Tax law research
Payment processing
Data entry
Verbal and written communication
Document control
Customer issue resolution
IRS e-file submission
Multi-state tax compliance
Timeline
Tax Associate
Intuit
12.2024 - CurrentRead More
Customer Service Representative
The Connection Call Center
08.2017 - 06.2018Read More
Customer Service Representative
Servicom
08.2007 - 11.2008Read More
Senior Tax Analyst seasonal tax advisor/preparer
H&R Block Incorporated
12.2004 - 04.2024Read More
Lindblom Technical Highschool
High School Diploma
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Kennedy King College
Associate of Arts
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Chicago State University
Bachelor of Business Administration from Business
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University of Phoenix
Master of Business Administration from Business Accounting
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