Summary
Overview
Work History
Education
Skills
Timeline
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Tami Roberts

Juneau,Alaska

Summary

Customer Service Expert with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and conflict resolution. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Patient Care Coordinator

Canopy Health
02.2023 - 09.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.

Mail Order Manager

Taku Smokeries
02.2022 - 02.2023
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Recommended merchandise and services that would meet customer needs.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Insurance Claims Investigator

We Go Look, Inc
03.2015 - 02.2022
  • Interview claimants to correct errors or omissions and investigate questionable claims
  • Investigate and assess damage to property and review property damage estimates
  • Identify and document validity of claims with thorough examinations on damaged automobiles, marine vessels and recreational motorized vehicles
  • Collected and tracked evidence in support of legal processes
  • Conduct thorough property investigations to identify and classify damages for customer claims.

Store Manager

General Nutrition Centers Inc
08.2018 - 03.2020
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Created work schedules according to sales volume and number of employees
  • Rotated merchandise and displays to feature new products and promotions
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of associates
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Reconciled daily sales transactions to balance and log day-to-day revenue with a complex software program
  • Managed inventory control, cash control and store opening and closing procedures
  • Approved regular payroll submissions for 8 employees within Quick Books.

Office Manager

TNT Auto Repair & Towing Service
09.2013 - 07.2018
  • Handled all incoming business and client requests for information
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Completed bi-weekly payroll for 5 employees
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

Studio Manager

Olan Mills Portrait Studios
12.1999 - 11.2012
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Performed forecasting to identify necessary changes for supply chain business
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Archived photographs on computers and servers
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies
  • Facilitated weekly studio appointments for over 70 shoots
  • Photographed high-quality images for both print and internet distribution
  • Selected and set up appropriate props, backdrops and lighting
  • Inspected proofs to verify quality of prints and need for adjusting and retouching
  • Handled 100 calls per week to address customer inquiries and concerns
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Operator

Verizon Wireless
10.1996 - 09.1999
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance
  • Accessed number directories to provide relevant information to callers
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Performed data entry operations to update database with customer responses
  • Searched relevant directories to find contacts, business addresses, and driving directions information for customers
  • Managed 140-line switchboard system for busy 411 Call Center
  • Data entry
  • Operated computers and fax machines to send and receive messages to customers and coworkers.

Education

Office Management Certification: Business Administration And Management Computer Skills Training Center (C.S.T) - Personnel Management/Business Administration

UAF
Fairbanks, AK

Certified Nursing Certificate: Medical -

Eagle Cliff Manor - Billings

Issued WA. State CNA License And Medication Delegate: Medical -

Spokane Community College
Spokane, WA

Bachelor of Science - Animal Sciences

Unity College
Unity, ME
2024

Skills

  • Correspondence Handling
  • Active Listening and Learning
  • Negotiating Payment Plans
  • Complete Loan Applications
  • Fraud Prevention and Detection
  • Theft Investigation
  • Persuasion Techniques
  • Court Proceedings
  • Scheduling
  • Records management
  • Invoice Processing
  • Customer and client relations
  • Human resource laws
  • Travel Administration

Timeline

Patient Care Coordinator

Canopy Health
02.2023 - 09.2023

Mail Order Manager

Taku Smokeries
02.2022 - 02.2023

Store Manager

General Nutrition Centers Inc
08.2018 - 03.2020

Insurance Claims Investigator

We Go Look, Inc
03.2015 - 02.2022

Office Manager

TNT Auto Repair & Towing Service
09.2013 - 07.2018

Studio Manager

Olan Mills Portrait Studios
12.1999 - 11.2012

Operator

Verizon Wireless
10.1996 - 09.1999

Office Management Certification: Business Administration And Management Computer Skills Training Center (C.S.T) - Personnel Management/Business Administration

UAF

Certified Nursing Certificate: Medical -

Eagle Cliff Manor - Billings

Issued WA. State CNA License And Medication Delegate: Medical -

Spokane Community College

Bachelor of Science - Animal Sciences

Unity College

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Tami Roberts