Tami Rocco

Seasoned Insurance Specialist with excellent planning and problem solving abilities. Offering 22 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. I have skill sets spanning insurance, personal , life lines of business, administrative, banking operations, clerical, and data entry functions. I have extensive experience in customer service and database troubleshooting. Demonstrated proficiency in call center operations, adeptly managing a high volume of 50 calls daily while delivering exceptional communication and critical thinking skills. Processes all applicable customer account documentation in our CRM system to ensure an accurate trace of customer interaction. I excel in problem analysis and determination, consistently providing recommended resolutions to callers, thus maintaining a reputation for meeting, or exceeding established call center metrics, attendance standards, and quality levels. Additionally, I am skilled in managing billing processes for peers with precision and efficiency, ensuring compliance with professional and industry standards. Provided training, and assistance to ensure procedural and service consistency. I was promoted to mentor and was an important resource to less experienced new hires. My commitment to upholding corporate values is evident in my strong passion and dedication, coupled with a history of personal and professional integrity in operational support roles. I work closely with key departments, prioritize activities, and excel in seamless multitasking. Prompt escalation and resolution of processing, system issues within multiple databases within a 24 hour timeframe. Maintaining accuracy in typing and data entry tasks. I am valued, trusted, and respected for my exceptional work ethic, quality performance metrics, integrity, confidentiality, and due diligence.