Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tami Seal

Camas,WA

Summary

Results-driven Sales and Support leader with a proven track record of successfully leading sales support, customer service, and back office/billing teams. Collaborative partner with executive leadership to drive strategic goals and plans. Expertise in strategic planning, team leadership, process improvement, and cross-collaboration. Seeking to leverage my expertise in strategic planning, team leadership, process improvement and cross-functional collaboration in a growth focused organization.

Overview

14
14
years of professional experience

Work History

Director of Sales Support, Omnichannel

Nautilus, Inc.
Vancouver, WA
11.2021 - 02.2023
  • Led strategic planning and executive presentations for merging DTC and B2B channels, managing implementation and assuming leadership of the combined team
  • Directed cross-functional department of 24 team members within order management, sales support, strategic accounts, retail partner compliance, inventory allocation, and EDI integration teams, generating revenue of $350M annualized across all channels
  • Implemented the Strategic Account Specialist role to improve B2B customer service and support, reducing costs through chargeback resolutions and root cause analysis
  • Led the Order to Cash process improvement project, enhancing cross functional collaboration and standardization across multiple teams
  • Collaborated on continuous process improvement projects, including developing new reports for Supply Chain and creating standard processes for large retailers.

Senior Manager, B2B Sales Support

Nautilus, Inc.
Vancouver, WA
03.2019 - 11.2021
  • Upgraded warehouse technology by implementing a new inventory management system, ensuring consistency between warehouse and retail operations, and created a dedicated inventory technology management position for efficient supply allocation
  • Successfully launched the International Sales Channel, establishing an office in the Netherlands, and training a new sales support team in Rotterdam
  • Managed EDI partner integrations, developed the EDI Agile team, prioritized partner integrations, and implemented succession planning strategies
  • Recruited and hired sales support specialists and sales support manager during pandemic closures and remote working, developing organizational structure and creating career paths through succession planning
  • Collaborated with multi-disciplinary teams on continuous process improvement and consolidated sales order forms within NetSuite ERP
  • Established processes with Accounting to support new cross-subsidiary functionality within the ERP system, ensuring seamless integration and data consistency
  • Managed merger and acquisition projects, contributed to identifying key data for the Octane divestiture, and facilitated smooth transitions during organizational changes.

Retail Sales Support Manager

Nautilus, Inc.
Vancouver, WA
09.2016 - 03.2019
  • Developed a comprehensive process for onboarding new business customer accounts, including internal contract reviews to support negotiations and ensure compliance with SOW requirements
  • Implemented a pricing compliance program to ensure proper approval authority for new deals, enhancing transparency and adherence to pricing policies
  • Assessed priorities for IT improvements and EDI customer integrations, scaled teams to maintain service levels during peak season, and managed the highest volume in company history effectively
  • Led process improvement for OEM product and warranty support for B2B partners' customers, identified approved part distributors, and developed internal support processes for efficient customer service
  • Implemented a Service Site access request process for Retail 3rd Party Service providers, enhancing access control and security measures for external service providers.

Financial Planning Analyst

HP Inc.
Vancouver, WA
07.2009 - 09.2016
  • Managed support for large retail accounts, including Office Depot and Staples, collaborating with finance teams, sales teams, and collections to resolve billing discrepancies and disputes promptly
  • Led account marketing budget management, creating strategies to support marketing programs, budget for retail stores, and supported retail partners with rebate programs and demand generation funds
  • Resolved post audits and enhanced marketing activity funding processes to improve payment timelines and reduce aging of payables
  • Managed account marketing budget by creating strategies to support marketing programs, budget for retail stores, and supported retail partner with rebate programs and demand generation funds
  • Provided data analysis and reporting used to develop marketing budgets, sales forecasts, and strategic decision-making across the organization.

Education

Bachelor of Science in Business Marketing, Minor in Communication Studies -

California State University
Sacramento, CA

Skills

  • Strategic Planning and Execution
  • Team Leadership and Development
  • Client Relationship Management
  • Channel Development
  • Change Management
  • Process Improvement
  • Cross-functional Collaboration
  • Order to Cash
  • Inventory Management
  • Customer Service and Sales Enablement
  • Financial Analysis
  • Program Implementation
  • NetSuite ERP
  • Power BI
  • SAP
  • EDI documents
  • Microsoft Office Suite
  • Advanced Excel
  • SalesForce

Timeline

Director of Sales Support, Omnichannel

Nautilus, Inc.
11.2021 - 02.2023

Senior Manager, B2B Sales Support

Nautilus, Inc.
03.2019 - 11.2021

Retail Sales Support Manager

Nautilus, Inc.
09.2016 - 03.2019

Financial Planning Analyst

HP Inc.
07.2009 - 09.2016

Bachelor of Science in Business Marketing, Minor in Communication Studies -

California State University

Similar Profiles

CREATE PROFILE
Tami Seal