Tami Shahan
Lebanon,TN
Summary
Dynamic Branch Manager with a proven track record at Wholesale Supply Group, excelling in operations management and customer relationship building. Skilled in coaching teams to enhance performance and implementing sales strategies that consistently drive revenue growth. Committed to fostering a collaborative environment while ensuring compliance and optimizing resources for peak efficiency.
Overview
2021
2021
years of professional experience
Work History
Branch Manager
Wholesale Supply Group
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Supervised team performance, providing mentorship and training to enhance staff capabilities.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Developed and maintained relationships with key suppliers to optimize inventory management.
- Oversaw branch compliance with safety regulations and operational standards.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Prepared financial reports, monitoring budgets to drive cost-effective decision-making.
- Coordinated staff schedules, optimizing resources for peak business periods.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
Assistant Manager, Customer Service
Chris-More Inc.
2018 - 09.2020
- Enhanced customer satisfaction by resolving inquiries and complaints effectively.
- Trained new staff on service protocols and company policies to ensure consistency.
- Implemented customer feedback systems to identify areas for service improvement.
- Coordinated scheduling and staffing to optimize team performance during peak hours.
- Facilitated communication between departments, ensuring alignment on customer service goals.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Branch Manager
Wholesale Supply Group
10.2012 - 08.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma -
Cannon Country High School
Woodbury, TNGED -
Adult Education
Lebanon, TNExcel
Vocational School
Crossville, TN08.2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Client relationship management
- Team player
Timeline
Branch Manager
Wholesale Supply Group
10.2012 - 08.2020
Branch Manager
Wholesale Supply Group
Assistant Manager, Customer Service
Chris-More Inc.
2018 - 09.2020
High School Diploma -
Cannon Country High School
GED -
Adult Education
Excel
Vocational School