Tami Shelton
Dallas,TX
Summary
With a proven track record at Harris & Harris, I excel in debt negotiation and account management, achieving top collection results. Skilled in payment arrangement and skip tracing, I foster positive client relationships while ensuring compliance. My customer service expertise enhances recovery rates, demonstrating a commitment to effective and empathetic solutions.
Overview
14
14
years of professional experience
Work History
Collection Agent
Harris & Harris
05.2018 - Current
- Managed high-volume collections accounts to maximize recovery rates.
- Developed and implemented strategies for effective payment negotiations with clients.
- Resolved disputes efficiently, fostering positive relationships with customers while ensuring compliance.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Work from Home
- Started in 1st party collections
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed payments with Card or Check
- Inbound / Outbound calls
Collection Agent / Accounts Receivable
RGS Financial
08.2015 - 02.2018
- Managed collection accounts, achieving timely resolution of outstanding debts.
- Negotiated payment arrangements with clients, fostering positive customer relationships.
- Inbound/Outbound Debt collecting-on Checking accounts
- Followed FDCPA rules
- Top Collector on my team
- Helped consumer process payments by Card or check
- Skip Tracing
- Customer Service orientated
Cashier / Assistant Manager
Sonic Drive In
03.2013 - 06.2015
- Trained and mentored new staff on cash handling procedures and customer interaction techniques.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash register functions, ensuring accuracy in transactions and financial reporting.
- Cashier-Money Handling
- Inventory-stocking-cleaning
- Hiring Manager-conducted group interviews
- Customer Service skills
- Open store
Key Holder
Dollar General
02.2012 - 08.2012
- Operated cash register, processed transactions, and managed cash drawer with precision.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Supported visual merchandising efforts to enhance product displays and drive sales.
- Ensured compliance with safety protocols and store policies for a secure shopping environment.
- Assisted in store closing and opening
- Customer service
- Stocking
- Theft awareness
Education
High School Diploma -
Mountain View College
Dallas, Texas, TX02-2010
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Delinquent account management
Timeline
Collection Agent
Harris & Harris
05.2018 - Current
Collection Agent / Accounts Receivable
RGS Financial
08.2015 - 02.2018
Cashier / Assistant Manager
Sonic Drive In
03.2013 - 06.2015
Key Holder
Dollar General
02.2012 - 08.2012
High School Diploma -
Mountain View College