Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Work Availability
Timeline
Hi, I’m

Tami S. Lockard

Customer Service
Ocean Shores,WA
Tami S. Lockard

Summary

Dynamic individual with over 25 years of experience in diverse retail and professional service positions. Proven track record of delivering outstanding customer service and achieving increased responsibility and recognition. Well-versed in ecommerce, retail, business, education staff, and legal office administration. Highly skilled in interpersonal communication with people from diverse backgrounds.

Overview

29
years of professional experience

Work History

Liquid Sunshine Boutique, LLC
Ocean Shores, WA

Owner
12.2023 - 12.2024

Job overview

Boutique specializing in resale and new designer clothing and accessories.

  • Developed marketing strategies for the store in order to increase sales.
  • Maintained inventory levels by ordering merchandise from suppliers.
  • Created a budget and tracked expenses in order to maximize profits.
  • Analyzed sales data to identify trends and make appropriate adjustments.
  • Organized promotional events such as special discounts or contests.
  • Planned layout of store fixtures, displays and signage according to company guidelines.
  • Established policies regarding returns, exchanges and refunds for customers.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

A CANNABIS STORE…Y
Ocean Shores, WA

Budtender
06.2020 - 10.2023

Job overview

Premier destination for cannabis products in Ocean Shores.

  • Delivered exceptional customer service by building rapport with clients in both store and community.
  • Addressed guest inquiries efficiently.
  • Stocked products, and keep the shop clean and organized at all times.
  • Consistently adhered to compliance regulations.
  • Achieved the largest sale in the first week on the job.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Executed floor moves and merchandising to maintain an organized sales area.
  • Completed daily cash audits and balanced registers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.

THE BOOK MONGERS
Ocean Shores, WA

Assistant
06.2020 - 03.2021

Job overview

An Amazon and ebay ecommerce retailer.

  • Listed meticulously sourced products on Amazon and eBay after thorough preparation.
  • Monitored sales and prepared orders.
  • Monitored shipping schedules and communicated updates.
  • Handled questions, processed returns, and managed supply orders.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

OCEAN SHORES PHARMACY / BREEZY BEACH CLOTHING CO. / BEACH TOWN TOYS & GAMES
Ocean Shores, WA

Customer Service Associate
04.2019 - 06.2020

Job overview

Ocean Shores Pharmacy is a prescription services and souvenir/gift store in a mostly tourist reliant town. In addition, the same corporation owns Breezy Beach Clothing Co., a women’s and men’s designer clothing and accessories boutique; as well as the only toy store in town

  • Operated the the town's sole toy store in conjunction with Breezy Beach Clothing Co.
  • Quickly transitioned into higher responsibility roles.
  • Managed store independently throughout operating hours.
  • Executed speedy and dependable data entry for freight in American Retail Software.
  • Completed regular inventory audit.
  • Delivered exceptional customer service building rapport with both new and returning customers.
  • Oversaw the day-to-day operations of the store under the direction of management
  • Curated inviting shopping environment to boost customer satisfaction.
  • Increased client base by implementing effective promotional marketing strategies.
  • Maintained merchandise availability by alerting management to low inventory levels.
  • Aided in procuring and securing product inventory.
  • Assessed industry trends to guide new product introductions and phase-outs.
  • Ensured safe and clean store environment for employees and customers.
  • Developed strategies to optimize in-store ambiance.
  • Surpassed previous employee engagement levels through regular Facebook posts.

TRINITY’S CLOSET, INC.
Lakewood, WA

Owner
11.2013 - 02.2015

Job overview

Boutique offering designer clothing and accessories resale service to local community.

  • Served customers in Lakewood and the surrounding area with high-end fashion resale services.
  • Delivered exceptional customer service by building connections with new and existing customers.
  • Fostered a welcoming store environment.
  • Managed day-to-day store operations.
  • Recruited and selected new employees.
  • Enhanced sales performance through targeted promotional efforts.
  • Maintained merchandise levels through effective customer sourcing.
  • Determined schedules for introducing new products and phasing out outdated ones.
  • Studied market trends to develop competitive pricing policies.
  • Boosted customer base by 100%.
  • Reached milestone of 1,000 Facebook Page likes.
  • Achieved premium boutique aesthetic in secondhand space.

CHARLES WRIGHT ACADEMY
Tacoma, WA

Upper School Administrative Assistant/Registrar
04.2005 - 11.2013

Job overview

  • Independent co-educational institution serving Pre-School through 12th grade students.
  • Provided direct administrative assistance to the Head of Upper School and Athletic Director.
  • Processed and maintained all student records securely.
  • Assisted College Counseling Office in student applications.
  • Assisted the Dean of Academics, Admissions Office, and International Student Coordinator in registering new students for classes and ensuring credit compliance.
  • Organized and managed multiple school functions, including graduation.
  • Updated content for Upper School web pages.
  • Designed consistent communication materials including newsletters, programs, and catalogs.
  • Achieved $2,000 annual savings in general supply costs for the Upper School.
  • Enhanced protocols for maintaining physical student records.
  • Lowered costs for five significant events through better utilization of internal resources.
  • Enhanced security features for Registrar's Office.
  • Oversaw updates and refurbishments of communal rooms.
  • Recognized as the primary resource in Upper School.

VARIOUS LAW OFFICES
, Washington State, California, and Indiana

Legal Office Administrative Assistant
01.1996 - 01.2005

Job overview

  • Assisted offices specializing in Family Law, Unlawful Detainer, Environmental, Probate and Estate, Corporate, and Criminal.
  • Supported attorneys in managing extensive legal paperwork.
  • Engaged in client meetings, participated in depositions with note-taking responsibilities alongside billing and data entry tasks.
  • Handled complex phone inquiries and routing with efficiency.

Education

Heald Business College
Hayward, CA

Associate of Applied Science Degree from Legal Office Administration (Honors)
01.1996

University Overview

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • Power Point
  • Outlook
  • Access
  • Google Docs
  • The Cloud
  • Facebook Page Management
  • Adobe Acrobat X Pro
  • InDesign
  • SightWorks
  • Blackbaud Student Records Database
  • ShopKeep
  • American Retail Software
  • Dictation
  • Transcription
  • Washington State Notary Public (Exp)
  • Business marketing
  • Verbal and written communication
  • Small business operations
  • Point of sale systems
  • Store operations
  • Store layout design
  • Promotional planning
  • Merchandise planning
  • Social media control
  • Business launch

Volunteer Experience

Volunteer Experience
  • 1995, Law Office Volunteer, Hayward, CA
  • 1994-1999, Ombudsman, Alameda, CA
  • 2002-2007, Volunteer, Bremerton, WA
  • 2008-2009, Volunteer, Lakewood, WA
  • 2021, Volunteer, Ocean Shores, WA

References

References
References available upon request.
Availability
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Timeline

Owner
Liquid Sunshine Boutique, LLC
12.2023 - 12.2024
Budtender
A CANNABIS STORE…Y
06.2020 - 10.2023
Assistant
THE BOOK MONGERS
06.2020 - 03.2021
Customer Service Associate
OCEAN SHORES PHARMACY / BREEZY BEACH CLOTHING CO. / BEACH TOWN TOYS & GAMES
04.2019 - 06.2020
Owner
TRINITY’S CLOSET, INC.
11.2013 - 02.2015
Upper School Administrative Assistant/Registrar
CHARLES WRIGHT ACADEMY
04.2005 - 11.2013
Legal Office Administrative Assistant
VARIOUS LAW OFFICES
01.1996 - 01.2005
Heald Business College
Associate of Applied Science Degree from Legal Office Administration (Honors)
Tami S. LockardCustomer Service