Tami Smith
Jesup,GA
Summary
I am a dependable and enthusiastic team player. A critical thinker and problem- solver with an extensive background in client relations and customer care. I am a dynamic professional with expertise in customer relationship building and performance analysis with a proven ability to develop operational strategies that drive profitability and enhance client satisfaction. I am ethical and fair, unapologetically forthcoming. I'm looking to add value to a hard- working professional team, with the opportunity for advancement.
Overview
15
15
years of professional experience
Work History
Partner
Smithtelecomm1
Lafayette, IN
01.2014 - 06.2025
- Developed and implemented operational strategies.
- Analyzed market trends, providing insights to inform business decisions and enhance competitive positioning.
- Developed and implemented strategic initiatives to optimize resource allocation and drive profitability.
- Facilitated negotiation processes with partners, securing favorable terms and strengthening business relationships.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
Waitress
IHOP
Macon, GA
08.2017 - 03.2020
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Processed orders accurately using point-of-sale system, enhancing operational efficiency.
- Trained new staff on menu items and service procedures, fostering team collaboration.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and professionalism.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Project Manager, Client Services
A & T Health- CPR Traning
Miami, FL
05.2010 - 12.2015
- Led cross-functional teams to deliver client projects on time and within budget.
- Developed and implemented project plans, ensuring alignment with client objectives and timelines.
- Managed client relationships, addressing concerns and facilitating effective communication throughout project lifecycle.
- Identified opportunities for process enhancements, resulting in improved client satisfaction and retention rates.
- Conducted regular status meetings with clients to provide updates and gather feedback for continuous improvement.
Education
Certification-Int'l Travel & Tourism,Sabre System -
Pam AmFlight Academy
Miami, FL06-2012
High School Diploma -
Savannah Technical College
Savannah, GA05-1989
Certificate- G-level Security License -
ABC Firearms Training
Miami, FL07-2000
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [software]
- Conflict resolution
- Collaboration and teamwork
- Creative and critical thinking
- Interpersonal communication
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Waitress
IHOP
08.2017 - 03.2020
Partner
Smithtelecomm1
01.2014 - 06.2025
Project Manager, Client Services
A & T Health- CPR Traning
05.2010 - 12.2015
Certification-Int'l Travel & Tourism,Sabre System -
Pam AmFlight Academy
High School Diploma -
Savannah Technical College
Certificate- G-level Security License -
ABC Firearms Training