Tami Snow
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
AP Accounting Supplier Maintenance
First American Title
09.2022 - Current
- Set up new suppliers and sites
- Set up Banking details EFT/Wire
- Run weekly Hold reports on each hold Suppliers have- distribute to IFSC team for resolution of specific holds
- Handled Tax Levy, IRS, and Garnishments
- Claims Clarification-troubleshooting
- Set up new Leases-edit existing
- COUPA- PO errors- booking holds
- VMR supplier interface clarifications-Class
- Monitor and Assist with FSC Service First Tickets- Supplier Onboarding
- Set up suppliers with American Express and US Bank
- AP/AR GEI Exception report daily- send for review and create ticket for removal if necessary
- Run and work active supplier report and send out twice a year to specific people
- Run yearly report for all W8Bene- Questionnaire suppliers to update
- HR Audit Report bi weekly
- Monitor Perceptive PFSC Clarifications category to provide IFSC with clarification and assist
- COUPA-The Source- review all new suppliers coming in to ensure they do not currently exist and all information provided is accurate
- Direct Contact with Vendors/Suppliers if more information is need for their supplier account
Accounting Customer Service
First American Title
10.2021 - 09.2022
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked with Oracle to find invoices and provide answers regarding regarding receipts and payments
- Worked with I Banking to verify payments
- Worked with Concur and App Zen to approve employee Expense Reports
- With with both Fed Ex and UPS for setting up shipping needs for internal customers
- Worked with Fast to track invoices, payments
- Daily worked with Service First to respond and resolve tickets both internal and external
Trust Administrator
First American Title
03.2020 - 10.2021
- Set up files for all new contracts received
- Worked with Contracts from Beneficiary's
- Contacted Beneficiary when needed to discuss any issues with package sent
- Created appropriate documents for specific Trust
- Entered all information into Oracle System
- Routed file to Trust officer for Review
- Routed file to accountant to enter check for Deposit
- Once Title was ordered and received entered information into Evergreen Fast system
Office Manager
Desert Wellness Center
05.2015 - 02.2020
- Follow up on any not re-booked at check out
- Schedule new patient's as well as established patients
- Manage 5 employees
- Open office for 5 doctors daily
- Balance books daily, make bank deposits
- Handle all payroll
- Hold monthly meetings with Doctors to discuss production
- Attend in office/off site events generating more business/revenue
- Ensure office is making monthly numbers (calling patients to tell of specials etc)
- Responsible for filling any open appointments spots in schedule
- Maintain all facets of running office smoothly for doctors
- Organize meetings/luncheons with vendors
- Weekly/monthly meetings with employees to provide feedback
- Weekly meetings with owner for updates on business
- Project (given by management)
- Assist with up to 12 yearly private events with doctors on site as well as off site
- Event Planner
- Collect payments
- Responsible for hiring, firing and other disciplinary actions
Home Preservation Specialist
Wells Fargo
03.2015 - 05.2015
- Serve as single point of contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency
- Recommend solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans
- If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc
- Responsible for analyzing borrower’s financial situation and making recommendations on loan modifications/workout options to resolve delinquency
- Identify, maintain, track and log requested documentation for loan modification review
- Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through process.
OFFICE/PATIENT SERVICE MANAGER
ARIZONA NATURAL HEALTH CENTER
01.2008 - 03.2015
- Managed all office logistics, patient information and customer service
- Performed and managed multiple tasks for office that include; appointment management for 8 doctors, entry of patient information for insurance, claims, payments, lab work, patient records and prescriptions into multiple systems of records
- Liaison between doctors, patients and vendors for all scheduling and payment needs
- Managed all patients’ inquires, complaints, and questions
- Provided issue resolution for dissatisfied customers to repair trust by problem resolution by offering best option for solution to maintain good relationship.
Education
No Degree - Business Administration
Columbia College of Missouri
Park City, IL05.2002
Skills
- Shipment Verification
- User Acceptance Testing (UAT)
- Process Improvement
- Verbal and Written Communication
- Currency Changes
- Effective Working Relationships
- Critical Thinking
- Teamwork Skills
- Customer Interaction
- Providing Feedback
Timeline
AP Accounting Supplier Maintenance
First American Title
09.2022 - Current
Accounting Customer Service
First American Title
10.2021 - 09.2022
Trust Administrator
First American Title
03.2020 - 10.2021
Office Manager
Desert Wellness Center
05.2015 - 02.2020
Home Preservation Specialist
Wells Fargo
03.2015 - 05.2015
OFFICE/PATIENT SERVICE MANAGER
ARIZONA NATURAL HEALTH CENTER
01.2008 - 03.2015
No Degree - Business Administration
Columbia College of Missouri
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