Summary
Overview
Work History
Education
Skills
Skillsexpertise
Timeline
Generic

Tami Souther

San Tan Valley,USA

Summary

Dedicated Shift Supervisor at Starbucks with a strong commitment to providing exceptional customer service and resolving issues effectively. Skilled in creating optimal environments that foster growth and development for fellow partners. Passionate about serving others, whether they are external customers or internal colleagues. Prioritizes building meaningful connections with customers to ensure their satisfaction and loyalty.

Overview

30
30
years of professional experience

Work History

Shift Supervisor

STARBUCKS
11.2020 - Current
  • Improved customer connection scores by 51% for every quarter 2023-2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to provide operational excellence and to improve partner performance
  • Inspire team to provide legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer
  • Discover and respond to customer needs
  • Develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns
  • Execute store operations during scheduled shifts
  • Organize opening and closing duties as assigned
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to guarantee the safety of all partners during each shift
  • Follow all cash management and cash register policies to make sure proper cash management practices are followed by the shift team
  • Maintain regular and consistent attendance and punctuality
  • Craft quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety, and sanitation guidelines for all products
  • Coffee Master certification


Call Center Representative

SALT RIVER PROJECT
01.2012 - 01.2016
  • Answer a high volume of calls from customers needing assistance with bills and electric usage
  • Research and provide information while implementing solutions through investigative skills
  • Use multiple programs to discover potential issues and assist customers to ensure customer satisfaction
  • Excellent customer resolution skills and expert relationship building
  • Work cross-functionally with outage reps and repairman to get electric service issues resolved
  • Document all customer calls with clear, concise purpose for call and resolution of call
  • Manage all new turn-on/turn-off orders through the email program

Administrative Assistant

MORAN WEALTH MANAGEMENT
01.2008 - 01.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Sr. Recruiter Retail Banking

WASHINGTON MUTUAL BANK
01.2004 - 01.2005
  • Worked closely with branch managers to forecast hiring needs and develop Interview questions
  • All prior recruiting duties

Sr. Recruiter Call Center Operations

WASHINGTON MUTUAL BANK
01.2002 - 01.2004
  • Spearheaded staffing plan for a 600+ person call center
  • Recognized by Corporate for exceeding expectations, and maintaining low retention rates
  • Full cycle recruiting on-site worked very closely with hiring managers to determine best practices and developed interview questions for all managers
  • Coordinated events and job fairs
  • Ensured all marketing materials adhered to corporate branding and industry guidelines

Recruiter

KELLY STAFFING SERVICES
01.1995 - 01.2002
  • Full cycle recruiting and placement of new employees into open positions
  • Worked very closely with the Department of Economic Services to reduce unemployment and workman’s compensation claims
  • Administrative duties and job fairs

Education

Bachelor of Arts - Organizational Leadership/Project Management

Arizona State University
Tempe, AZ
05.2024

Skills

  • Excellent customer service and interpersonal skills
  • Ability to work in a cross-functionality role
  • Product and Inventory Management
  • Constructive problem-solving skills
  • Skilled in remote work with high level of productivity
  • Experience using multiple programs while investigating the root cause of customer challenges
  • Employee Training
  • Workplace Safety

Skillsexpertise

  • Excellent customer service and interpersonal skills
  • Ability to work in a cross-functionality role
  • Product and Inventory Management
  • Constructive problem-solving skills
  • Skilled in remote work with high level of productivity
  • Experience using multiple programs while investigating the root cause of customer challenges

Timeline

Shift Supervisor

STARBUCKS
11.2020 - Current

Call Center Representative

SALT RIVER PROJECT
01.2012 - 01.2016

Administrative Assistant

MORAN WEALTH MANAGEMENT
01.2008 - 01.2012

Sr. Recruiter Retail Banking

WASHINGTON MUTUAL BANK
01.2004 - 01.2005

Sr. Recruiter Call Center Operations

WASHINGTON MUTUAL BANK
01.2002 - 01.2004

Recruiter

KELLY STAFFING SERVICES
01.1995 - 01.2002

Bachelor of Arts - Organizational Leadership/Project Management

Arizona State University

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