Tami Sparks
Escondido,CA
Summary
Reliable Operations Manager with over 20 years of experience in human capital development, bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
17
17
years of professional experience
Work History
Operations Manager
Pacific Dental Services
Oceanside, CA
10.2012 - Current
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted positive customer experience through day-to-day supervision and management of dental facility.
District Manager
Knowledge Learning Corporation
San Diego, CA
01.2004 - 06.2011
- Built positive and productive relationships with schools and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Supervised 12 locations to enforce high-quality standards of operation.
- Led NAEYC task force to lead more schools through accreditation
Education
Associate of Arts - Humanities
Riverside Community College
Moreno Valley, CA05.2010
Skills
- Management Training
- Budget Development and Management
- Business Leadership
- Maintaining Compliance
- Staff Training
- Problem Anticipation and Resolution
- Customer Service
- Sales Promotion
- Operation Monitoring
- Financial Statement Review
- Onboarding and Orientation
- Multi-Unit Operations Management
- Recruiting and Hiring
- Employee Motivation
- Client Relations
- Building and Facility Management
- Managing Fleet Vehicles
- Budgeting and Forecasting
- Capital Expenditures Oversight
- Labor Relations
Accomplishments
- Improved referral ratings from 65% to 100% in first 9 months
- District Manager of the Year
- Center Director of the Year
- Awarded Accreditation Multiple schools and years
- Awarded Highest Customer Ratings
- Continued YOY Growth exceeding budget
- Reduced turnover through creating a safe work environment and challenging team members to grow in areas of interest to them
Timeline
Operations Manager
Pacific Dental Services
10.2012 - Current
District Manager
Knowledge Learning Corporation
01.2004 - 06.2011
Associate of Arts - Humanities
Riverside Community College
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