Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Tami Stockton

Elk Grove,CA

Summary

Dynamic professional with more than 17 years of experience with strong expertise in providing advice and guidance on a variety of People Services and Solution matters to clients. Committed to supporting the company’s desire to be a premier employer of choice. Current employee, understanding the importance of developing, engaging, attracting and retaining talented and diverse workforce. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, outstanding customer service and solid expertise in human resources.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervising Analyst (Technology SME)

SMUD
01.2021 - Current
  • SME for implementation of a new fully integrated HRIS
  • Provided insight for compensation, performance management, recruitment, onboarding, offboarding modules to ensure the new system could integrate the various needs of the organization to implement an integrated system to meet business needs.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Enhanced interfaces to promote better functionality for users.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.

Sr. Human Resources Analyst

SMUD
10.2015 - 01.2021
  • Within my position as a Senior Compensation & Classification Analyst I consult frequently with management of all levels within SMUD to provide solutions to employment, classification and compensation issues to find win/win solutions within the guidelines of the Civil Service Rules and always in SMUD’s best interest
  • I manage all aspects of the compensation and classification services for SMUD
  • I research and analyze compensation programs as well as analyze positions to perform job evaluations
  • I coordinate the position classification process; compare positions internally and externally, make recommendations for grade level ensuring internal equity and external competitiveness
  • Collaborated with managers to identify and address employee classification and compensation issues.
  • Developed and monitored employee recognition programs.
  • I interact with managers and executives to help resolve problems and create new compensation solutions
  • I perform special studies to assess equity, market and operational issues when compensation responses are required
  • I assist with evaluating compensation agreements for legal, system and ethical compliance
  • I work with HRIS systems to assure that compensation plans are captured and audited regularly
  • I provide specialized compensation guidance to human resource staff and colleagues
  • I write and/or update job descriptions according to established format
  • I oversee centralized job description library
  • I extract, analyze and report wage and salary information from electronic database systems
  • I participate and oversee participation in salary surveys by extracting and reporting wage & salary data
  • I maintain salary communication documents as well as the survey library
  • I also assist with special research projects and recommend changes
  • I'm responsible for educating managers and staff on classification and compensation programs
  • I work closely with each of the Unions to ensure their support of compensation and classification issues
  • I assisted in the design and review of incentive and employee recognition initiatives
  • I oversee and assist in the administration of annual merit increases
  • My advice and counsel are sought by leadership across the organization for a variety of consultations from performance management and data mining to compensation and classification
  • My assignments have been high profile and at times controversial
  • I handle my work professionally, always balancing what is in the best interest of SMUD as a whole with the priorities of the clients.

Human Resources Analyst

SMUD
07.2010 - 10.2015
  • Within my position as a Compensation & Classification Analyst I had a wide variety of assignments, allowing me to significantly grow my knowledge and skills
  • I conducted many job studies and often consult with the hiring supervisors on job needs, required experience, and appropriate job level
  • I served as SMUD's subject matter expert in the HAY evaluation method and led SMUD's performance management programs
  • My assignments were high profile and at times controversial
  • I enjoyed successfully leading the performance management program and have pursued best practices to maximize the utilization of our online tool
  • I have been with the project since its inception at SMUD
  • Additionally, I updated processes and policies as priorities change within the organization, I worked on special projects and teams to help SMUD move forward as an employer of choice and led the SMUD Recognition Gala committee for more than 5 years.
  • Documented business processes and analyzed procedures to align with changing business needs.

Human Resources Technician

SMUD
04.2007 - 07.2010
  • In my position as a Human Resources Technician, I had a variety of responsibilities including general office support, contributor to several committees including the Employee Recognition, Company Store, and Combined Charities
  • My daily tasks included completing confidential paraprofessional and technical office work including drafting letters, memos, and reports as well as extensive work in Microsoft Excel compiling data for the AA Plan as well as a variety of other projects
  • I worked closely with the HR Manager on HR metrics research and put together a presentation outlining the steps and expectations of utilizing HR metrics
  • In my role, I took on a number of special tasks related to Fair Employment including the Employee Recognition Program and Great Job card recognition program and raffles
  • I am skilled in SAP, WORD, EXCEL, OUTLOOK, and Internet explorer
  • I am comfortable utilizing SAP Ad-hoc reporting
  • I participated in the exam process as a proctor
  • I successfully completed the CPS Academy Fundamentals of HR Certificate program.

Customer Service Representative

SMUD
02.2006 - 04.2007
  • In this position, I assisted customers over the phone, in person, via e-mail, mail, and fax on inquiries regarding their billing statements, payment arrangements, billing disputes, power outages/problems, etc.; sending notifications to various departments to advise on a change, update and/or repair on a customer's property, and/or district property; assisted in training new Customer Service Representatives and identifying training needs; researched and analyzed situations, data, and documents to derive at logical conclusions; made payment arrangements with customers that were practical and could be met; discussed customer service programs and assistance programs available to customers; prepared letters, memos, statements, and reports for customer records, and other SMUD departments; applied SMUD rules pertaining to collection of delinquent bills and establishment and maintenance of credit; utilized proper telephone etiquette and customer care practices for both internal and external customers and outside agencies; utilized mathematics to perform computations; used proper English, vocabulary, and spelling; knowledge of the distribution system design, electric panels and meters; knowledge of State, City, and County inspection requirements; understood written and oral instructions; planned, organized, coordinated, and prioritized assigned tasks to successfully meet deadlines; performed multiple and diverse tasks concurrently; worked to resolve difficult and complex issues; interpreted and applied policies, procedures, standards, and requirements related to area of responsibility; proficiently operated personal computers and computer applications, such as SAP, Word, Excel, Outlook, E-bill, Property Data, Internet, Multivision, Intell a Check, SMUD intranet system, etc; communicated and negotiated effectively with challenging customers on the telephone and in person; meeting specific quality standards and measured performance guidelines

Mortgage Loan Closer

US Financial Mortgage Group
01.2003 - 01.2006
  • In this position, I led a mortgage funding team responsible for the review and compliance of all loan related documents
  • I was responsible for ensuring all loan requirements for conventional, VA, FDA, USGA and various grant programs were in compliance with policies and procedures
  • Loan processing included reviewing the sales contract, income verification, background information, land and property details, and conditional approval certifications
  • I was also responsible for understanding all of the loan management requirements for specific lenders such as CalPERS, Freddie Mac, Fannie Mae and other commercial financial institutes
  • I worked closely with Title & Escrow as well as loan officers to ensure all necessary information was provided to allow USF to sell the mortgage after escrow closed
  • After ensuring compliance with all funding requirements I worked closely with financial institutions to complete the wire transfer procedures between title, escrow and other financial institutions.

Team Lead Account Management

FDI Collateral Management
11.2000 - 11.2002
  • In this position, I managed a team of customer service representatives; developed procedures for the placement of auto title liens for person-to-person title transfers, lease buy-outs and name changes; maintained Service Level Agreements with Clients for all lien placement transactions; supervised, coached, trained, mentored, and provided guidance and assistance to staff in order to meet business goals and objectives; managed productivity reports and work processes; worked collaboratively with peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups
  • Responsible for keeping up to date knowledge contractual obligations with vendors, clients and state specific lien placement procedures.

Education

Master of Arts - Organizational Management (Specialization, Human Resources Management)

Ashford University, Global Campus
08.2020

Bachelor of Science - Business Management

University of Phoenix - Roseville, CA
01.2005

Associate of Arts - Computer Hardware & Networks

MTI College - Sacramento, CA
01.2001

Skills

  • Customer focused – consultative nature seeking win/win resolutions
  • Data analysis
  • HRIS and Performance management systems
  • Process and procedure review and modification; process mapping
  • Excellent verbal and written communication
  • Subject matter expert in MOU, Civil Service Rules and MUD act interpretation Strong knowledge of applicable Federal, state and local laws and regulations
  • Team leadership, coaching and mentoring
  • Contract administration
  • Organized, collaborative and detail oriented
  • Process Enhancement
  • Analytical Thinking
  • MS Excel
  • Data Research and Validation

Certification

  • PHR – Professional HR Certificate, HR Certification Institute, 12/2015
  • Employment Law Certification, Council on education, 01/25/2008
  • Conducting Internal Investigations Certificate, Council on education, 10/23/2007
  • Human Resources Academy Certificate, CPS Human Resources Services, 12/14/2007

Accomplishments

  • SMUD's Leadership Bootcamp, Sacramento, CA, February 2016
  • SMUD's Building Leadership Talent, Sacramento, CA, 2008
  • COUNCIL ON EDUCATION, Pleasanton, California, 2007, Certificate Program - Conducting Internal Investigations
  • COUNCIL ON EDUCATION, San Diego, California, 2008, Certificate Program - Employment Law
  • CPS- Human Resource Services, Sacramento, CA, 2008, HR Academy Certificate Program

Affiliations

  • Society of Human Resource Management
  • PHR - HRCI
  • Total Rewards Sacramento Member
  • SAHRA Member
  • NCHRA Member
  • LPPC - HR Member


Timeline

Supervising Analyst (Technology SME)

SMUD
01.2021 - Current

Sr. Human Resources Analyst

SMUD
10.2015 - 01.2021

Human Resources Analyst

SMUD
07.2010 - 10.2015

Human Resources Technician

SMUD
04.2007 - 07.2010

Customer Service Representative

SMUD
02.2006 - 04.2007

Mortgage Loan Closer

US Financial Mortgage Group
01.2003 - 01.2006

Team Lead Account Management

FDI Collateral Management
11.2000 - 11.2002

Master of Arts - Organizational Management (Specialization, Human Resources Management)

Ashford University, Global Campus

Bachelor of Science - Business Management

University of Phoenix - Roseville, CA

Associate of Arts - Computer Hardware & Networks

MTI College - Sacramento, CA

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Tami Stockton