Tami Sullivan

As a Retail Sales Associate (RSA), I play a vital role in delivering exceptional customer service to our members while promoting AAA products and services.

My job entails consistently up-selling and cross-selling products such as new memberships, AAA's Visa credit card, and AAA insurances.

I also assist members in planning domestic travel vacations, including car rentals, hotels, and air travel. I also assist with maps, tourbooks, and triptiks.

My responsibilities were to take incoming calls, which could be reservations, rate quotes and/ or general questions. I also communicated with other branches, insurance companies, dealerships, repair shops, and other vendors.

I also placed outbound calls for callback management, A/R's, and miscellaneous calls as assigned.

Other duties included assisting in processing rental check-ins, returns, and kiosk transactions.

I provided excellent service to our guests to ensure they had an excellent experience at Sleep Outfitters.

I would set and achieve sales goals using their exclusive Personal Sleep profile to assess their needs and to make recommendations.

While at my position at Levin Furniture , I gave every guest excellent customer service while maximizing each sale. I built on-going relationships which would help with future sales. I provided creative solutions in the best interest of the guest and the company.