Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tami Thurston

Pembroke,GA

Summary

Several years experience in personal assisting in both professional and private circles. Successfully directed and managed various projects by demonstrating/performing management skill/functions such as planning, scheduling, organizing, and tracking process, ensuring the feasibility of the project and its objectives. Responsibilities included but not limited to: making travel arrangements, organizing events, running errands, managing appointments/ calendar, making reservations, placing orders, answering/returning calls, and many other similar administrative / clerical duties in individual and business office settings such as: Realtor/Doctor/Retailer/Restaurant/etc.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Taco Depot LLC
Pembroke, GA
05.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained new employees to perform duties.

Office Assistant

Just Right Paving
Pembroke, GA
07.2016 - 10.2022
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Organized and scheduled meetings and appointments for management.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.

Assistant Food and Beverage Manager

GKS Golf Inc
Black Creek, GA
08.2018 - 10.2019
  • Provided exceptional customer service to guests in a timely and efficient manner.
  • Ensured compliance with all health, safety and sanitation regulations.
  • Coordinated staff schedules and assigned tasks to ensure efficient workflow.
  • Organized special events such as banquets, weddings.
  • Maintained detailed records of inventory levels and ordering supplies as needed.
  • Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
  • Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
  • Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
  • Created weekly reports detailing sales figures, labor costs, inventory levels.
  • Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

Some College (No Degree) - Business

South University
Savannah, GA

Skills

  • Expense Control
  • Schedule Management
  • Sales
  • Advertising and marketing
  • Business Administration
  • P&L Management
  • Business Development
  • Account Management
  • Purchasing and planning
  • Customer Relations
  • Event Management and Promotion
  • Project Planning
  • Administrative Skills
  • Supervision and training
  • Project Management
  • Team Player

Certification

  • ServSafe Food Protection Manager Certification

References

References available upon request.

Timeline

General Manager

Taco Depot LLC
05.2024 - Current

Assistant Food and Beverage Manager

GKS Golf Inc
08.2018 - 10.2019

Office Assistant

Just Right Paving
07.2016 - 10.2022

Some College (No Degree) - Business

South University

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Tami Thurston