Tami Trim
Dayton
Summary
Dynamic Travel Specialist with Vectrus, adept at itinerary management and customer relationship management. Successfully optimized travel processes, enhancing efficiency and compliance. Recognized for resolving complex travel issues and providing exceptional service, while maintaining meticulous attention to detail. Proven ability to analyze costs and recommend effective travel solutions.
Overview
16
16
years of professional experience
Work History
Travel Specialist
Vectrus
Dayton
04.2023 - Current
- Managed itineraries, bookings, and travel documentation for clients and employees.
- Provided guidance on travel policies and procedures to ensure compliance and safety.
- Coordinated travel arrangements for personnel across various global locations.
- Resolved customer inquiries regarding travel logistics and itinerary changes promptly.
- Assisted in developing training materials for new staff on travel protocols and systems.
- Monitored travel trends to recommend cost-effective options for future trips.
- Collaborated with cross-functional teams to optimize travel processes and improve efficiency.
- Took payments via credit cards, debit cards and our Central Bill Accounting (CBA) and handled sensitive information with professionalism and discretion.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Ensured compliance with company policies and procedures when dealing with customers.
- Provided guidance on foreign currency exchange rates prior to departure date.
- Organized travel itineraries and coordinated all related arrangements, including transportation, accommodations, and car rentals
- Researched airfare rates to find the most cost-effective flights for customers according to DTS.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies according to information provided by DTS and the US Government.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Handled customer inquiries regarding travel details via phone, email or face-to-face meetings.
- Reviewed booking confirmations from DTS before sending them out to customers.
- Performed all duties as Lead Travel Administrator for DSCU and partnered with other components under the DSCU umbrella to form a cohesive travel team.
Manager
JCPenney
Beavercreek
12.2009 - 04.2023
- Coordinated employee schedules to optimize labor efficiency during peak hours.
- Ensured compliance with company policies and safety regulations in store operations.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Master of Arts - Psychology
University of The Rockies
CO06-2018
Skills
- Itinerary management
- Booking coordination
- Travel policy compliance
- Cost analysis
- Travel documentation
- Customer relationship management
- Regulatory adherence
- Problem solving
- Effective communication
- Attention to detail
- Time management
Timeline
Travel Specialist
Vectrus
04.2023 - Current
Manager
JCPenney
12.2009 - 04.2023
Master of Arts - Psychology
University of The Rockies
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