Tami Von Hoven
Wesley Chapel,FL
Summary
Dedicated with a proven track record at BayCare Medical Group, excelling in appointment scheduling and maintaining patient confidentiality. Demonstrated strong time management and detail-oriented skills while enhancing patient experiences and streamlining office operations. Committed to delivering exceptional service and ensuring accurate medical records.
Hardworking, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Medical Office Representative
BayCare Medical Group
07.2023 - 02.2025
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Pharmacy Technician
CVS Pharmacy
08.2018 - 08.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
McKinley High School
Honolulu, HI05-1991
Skills
- Detail-oriented
- Appointment scheduling
- Time management expertise
- Front desk operations
- Patient confidentiality
Languages
Japanese
Native or Bilingual
Timeline
Medical Office Representative
BayCare Medical Group
07.2023 - 02.2025
Pharmacy Technician
CVS Pharmacy
08.2018 - 08.2023
High School Diploma -
McKinley High School
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