Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tami Young

College Station,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Supervisor

Postal Plus
05.2025 - Current
  • Supervised daily operations to ensure efficient package processing and delivery.
  • Monitored inventory levels and coordinated restocking efforts to maintain optimal supply flow.
  • Implemented process improvements that increased workflow efficiency in shipping activities.
  • Managed cash registers, processed transactions and reconciled daily sales.

License and Permit Specialist II

Texas Department Of Public Safety
05.2024 - 05.2025
  • Processed and evaluated permit applications for compliance with state regulations.
  • Assisted in maintaining accurate records of permit transactions and approvals.
  • Conducted thorough reviews of documents to ensure completeness and accuracy.
  • Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.

Remote Customer Experience Specialist

Unum
01.2023 - 01.2024
  • Enhanced customer satisfaction by resolving inquiries efficiently through multiple communication channels.
  • Collaborated with cross-functional teams to streamline processes, improving overall service delivery.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Dental Insurance Coordinator

Advanced Family Dental Care
05.2020 - 01.2023
  • Managed patient insurance claims processing and ensured timely submissions for maximum reimbursement.
  • Coordinated communication between patients, dental providers, and insurance companies to resolve discrepancies.
  • Verified patient eligibility and benefits through various insurance databases and systems.
  • Educated patients on insurance coverage options and financial responsibilities related to dental treatments.

Dental Hygiene Coordinator

Justin Morrison DDS
06.2012 - 05.2020
  • Coordinated hygiene protocols to ensure compliance with dental health standards.
  • Trained staff on infection control procedures to enhance patient safety and care quality.
  • Monitored inventory levels and ordered supplies to maintain operational efficiency in hygiene practices.
  • Improved patient satisfaction by implementing a streamlined appointment scheduling process.

Education

Cathedral Christian High School
Beaumont

Skills

  • Customer service
  • Critical thinking
  • Scheduling
  • Follow-up skills
  • Microsoft Office, Outlook
  • De-escalation techniques
  • Goal oriented
  • Attention to detail
  • Verbal and written communication

Timeline

Supervisor

Postal Plus
05.2025 - Current

License and Permit Specialist II

Texas Department Of Public Safety
05.2024 - 05.2025

Remote Customer Experience Specialist

Unum
01.2023 - 01.2024

Dental Insurance Coordinator

Advanced Family Dental Care
05.2020 - 01.2023

Dental Hygiene Coordinator

Justin Morrison DDS
06.2012 - 05.2020

Cathedral Christian High School

Similar Profiles

CREATE PROFILE