Tamia Addison

• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Record and manage patient documentation such as EMR systems, billing information and insurance paperwork
• Assisting physicians with clinical services such as minor procedures, blood draws, vitals sign assessments, suture removal
• Room patients, refill prescriptions, check inventory supply, recommend new inventory
• Maintain clean treatment areas and medical equipment
• Cover front desk responsibilities such as scheduling appointments, checking in patients and inputting and verifying patients' insurance data and copays, responding and handling high volumes of calls with multiple phone lines
• Schedule surgeries for physicians, providing and explain pre-op and post-op instructions; work with insurance to verify eligibility and benefits and obtain prior authorization on behalf of the patient; providing the surgery center with appropriate scheduling forms, equipment/duration data, history and physical examination documents and confirm cases for the day.

• Record data and monitor a targeted behavior of children and adolescents
• Implement treatment plans for a targeted behavior
• Implement a treatment plan that corrects targeted behavior with appropriate alternative behaviors
• Report and monitor new behaviors that have developed until new treatment plan is implemented
• Provide direct intervention to the child and family
• Drive between site.

• Assist with event set-up, event production and post-event breakdown
• Dispatching personnel, providing cues to event staff, and providing game updates to staff
• Managing a team and delegating tasks amongst team members
• Prepare the venue and surrounding areas for events and assist visiting teams, officials, and guests.
• Assist staff in troubleshooting issues and ensuring smooth event operation
• Cover front desk responsible such as answering phones, checking guest in and notifying the staff that guest have arrived, restock and organize break room, and deliver mail to staff mailboxes.

• Attend closely to game officials, press box guests, visiting/home teams.

• Record data and monitor a targeted behavior of children and adolescents
• Implement treatment plans for a targeted behavior
• Implement a treatment plan that corrects targeted behavior with appropriate alternative behaviors
• Report and monitor new behaviors that have developed until new treatment plan is implemented.

• Built strong relationships with customers through positive attitude and attentive response.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.