Tamia Baines
Wilson,NC
Summary
Business professional with expertise in customer service, risk management, data entry, and logistics. Proven ability to provide cross-functional support and maintain documentation accuracy in high-pressure environments. Demonstrates a strong work ethic and effective communication skills, contributing to team success and organizational objectives.
Overview
6
6
years of professional experience
Work History
Teacher's Assistant
Sallie B. Howard School
Wilson, North Carolina
05.2025 - 06.2025
- Assisted teachers with lesson preparations and classroom management.
- Supported students in learning activities and individual projects.
- Organized classroom materials and maintained a clean learning environment.
- Implemented classroom behavior management strategies under teacher guidance.
CUSTOMER SUPPORT SPECIALIST
QVC
09.2022 - 11.2022
- Assisted customers with account management, billing inquiries, and product information via inbound calls.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Used multiple software platforms while consistently exceeding performance goals.
- Resolved escalated issues with empathy and professionalism.
TAX INTERN
Herrings Tax Services
01.2021 - 04.2021
- Supported client intake and document processing during tax season.
- Assisted with data entry, tax prep tasks, and general office operations.
- Gained foundational knowledge of tax services, compliance, and client communication.
- Maintained organized client files to support accuracy in reporting and risk management.
LOGISTICS TEAM MEMBER
Target
10.2019 - 01.2020
- Handled high-volume shipping and stocking, processing 200+ units daily during the holiday season.
- Collaborated across departments to ensure accurate fulfillment and stock management.
- Maintained organized storage and shelf systems for optimal inventory visibility.
- Trained new team members on logistics best practices, fostering a culture of teamwork.
Education
Associate of Science - Business Administration
Wilson Community College
Wilson, NC01.2021
Skills
- Customer Service
- Problem solving
- Time management
- High volume call handling
- Documentation and record keeping
- Microsoft office suite
- CRM software
- Data entry
- Fraud detection and prevention
- Team collaboration
- Account and billing
- Google workspace
Accomplishments
- Deans List
Timeline
Teacher's Assistant
Sallie B. Howard School
05.2025 - 06.2025
CUSTOMER SUPPORT SPECIALIST
QVC
09.2022 - 11.2022
TAX INTERN
Herrings Tax Services
01.2021 - 04.2021
LOGISTICS TEAM MEMBER
Target
10.2019 - 01.2020
Associate of Science - Business Administration
Wilson Community College
Similar Profiles
Tonya ArtisTonya Artis
Librarian at Sallie B Howard SchoolLibrarian at Sallie B Howard School
Tonya ArtisTonya Artis
Librarian at Sallie B Howard SchoolLibrarian at Sallie B Howard School
Anastasia FullerAnastasia Fuller
Teacher's Assistant at Sallie B Howard SchoolTeacher's Assistant at Sallie B Howard School
Tatjana SowellTatjana Sowell
Substitute Teacher at Wilson County Board Of EducationSubstitute Teacher at Wilson County Board Of Education
Salvador Navarrete-FuentesSalvador Navarrete-Fuentes
Heavy Machine Operator at Vortex Civil Infrastructure, LLCHeavy Machine Operator at Vortex Civil Infrastructure, LLC