Tamia Brown
6103 Monroe ST
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Dunkin Donuts & Baskin Robbins. Expert in shift leadership and problem-solving, achieving notable improvements in operational efficiency. Demonstrates exceptional customer service management and motivational leadership, driving positive outcomes and fostering a goal-oriented environment.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dunkin Donuts & Baskin Robbins
12.2022 - 07.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Party City
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Teleperformance USA
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
McDonald’s
05.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Hallandale High School
Hallandale, FL07.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Performance improvement
- Daily reporting
- Positive attitude
- Shift leadership
- Cash handling
- Problem-solving
- Team leadership
- Strong verbal and written communication
- Staff training and development
- Customer service management
- Flexible schedule
- Sales and upselling
- Shift paperwork completion
- Goal setting and tracking
- Assigning work
- Motivational leadership
Timeline
Sales Associate
Party City
10.2023 - 11.2023
Shift Lead
Dunkin Donuts & Baskin Robbins
12.2022 - 07.2024
Customer Service Representative
Teleperformance USA
07.2022 - 12.2022
Cashier
McDonald’s
05.2020 - 12.2021
Diploma -
Hallandale High School
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