Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamia Caffey

Montgomery

Summary

Customer support professional equipped to enhance customer satisfaction and drive effective solutions. Strong focus on team collaboration and flexibility with evolving needs. Skill set includes problem-solving, communication, and conflict resolution. Known for reliability and achieving impactful results in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Senior Customer Support Representative

Tactacam
04.2025 - Current
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support. Familiar with creating tickets for repairs and providing troubleshooting steps.

Medicare Enrollment Specialist

CVS Healthcare
04.2024 - 03.2025
  • Established strong relationships with healthcare providers, facilitating seamless coordination during the enrollment process.
  • Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
  • Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
  • Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.

Cash App Advocate

Cash App (Block Inc)
09.2023 - 03.2024
  • Assisting customers with general banking needs and inquiries. Communicate with customers VIA email, phone, & chat. Troubleshooting with the app itself I would give customers tips to troubleshoot the issue. Create disputes and also give dispute claim updates. Assist with login issues, also provide updates by making power points using Microsoft words to present to team on workflow updates DO’S & DON’T’s.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Provided remote support for customers experiencing difficulties with mobile banking applications, ensuring seamless access to services.
  • Collaborated with cross-functional teams to design and roll out mobile banking app, improving accessibility for customers onthego.

Apple Specialist

Apple
12.2017 - 01.2023
  • Communication with customers VIA email, phone, & chat providing frontline customer support for all apple products. Specialist support would include troubleshooting, setting appointments for repairs to go inside of apple store and also assisting walkthrough instructions on login issues.
  • Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.

Banking Agent

Sykes (Bank of America)
06.2015 - 12.2017
  • Respond to customer inquiries and complaints in a timely and professional manner. Resolve customer issues and provide solutions to customer inquiries. Process customer transactions such as deposits, withdrawals, transfers, and loan payments. Provide customer service support for online banking and mobile banking.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

HS Diploma -

Jefferson Davis High School
Montgomery, AL

Skills

  • Empathy and patience
  • Exceptional communication
  • Training and mentoring
  • Sales support
  • Strong sense of banking ethics
  • Electronic banking integration
  • Banking solutions
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Senior Customer Support Representative

Tactacam
04.2025 - Current

Medicare Enrollment Specialist

CVS Healthcare
04.2024 - 03.2025

Cash App Advocate

Cash App (Block Inc)
09.2023 - 03.2024

Apple Specialist

Apple
12.2017 - 01.2023

Banking Agent

Sykes (Bank of America)
06.2015 - 12.2017

HS Diploma -

Jefferson Davis High School

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