Tamia Campbell
Pittsburgh,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and resultsoriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
RESIDENT CARE AIDE
Tapestry Senior Living
01.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Medication Technician
Ridgecrest Senior Living
Pittsburgh, PA
04.2024 - Current
- Performed quality assurance checks for accuracy of medication administration.
- Disposed expired drugs according to regulatory standards.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Provided patient education on proper medication use, side effects, and storage.
- Maintained accurate records of all medication administered to residents.
- Verified expiration dates on all medications prior to dispensing them.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
DIRECT SUPORT PROFESSIONAL
Merakey
Pittsburgh, PA
04.2020 - 08.2023
- Updated patient files with current information about vitals, behaviors and other important data
- Maintained clean, safe and well-organized patient environment
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Worked to improve and enhance patient
FOOD SERVICE ATTENDANT
UPMC Seneca Place
Pittsburgh, PA
06.2019 - 06.2020
- Serves meals according to diet orders, menus and patients
- Maintains food safety and quality
- Maintain a clean and sanitized area
- Delivery meals to residents
- Complied with all federal and state regulations regarding food safety and waste disposal.
TEAM MEMBER
Allied Universal
01.2018 - 01.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
- Walked through my assigned buildings to make sure everything was normal.
SEASONAL CASHIER
Macys
01.2018 - 01.2019
- Provided customer service when necessary
- Provided administrative support when necessary
- Handled financial transactions.
TEAM MEMBER
Charleys
01.2017 - 01.2019
- Handle financial transactions
- Cook
- Provide efficient and reliable customer service
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Jersey Mikes
Altoona, PA
01.2014 - 01.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
COMMUNICATIONS, B.A. -
Pennsylvania State University
HIGH SCHOOL -
Urban Pathways Charter School
01.2017
Skills
- Communication Major
- IT Security
- Meal Planning and Preparation
- Care plan assessment
- Patient Assessments
- Customer service expert
- Good telephone etiquette
- Microsoft Office
- Stocking and Replenishing
- Inbound and Outbound Calling
- Verbal and Written Communication
- Customer Relations
- Product Recommendations
- Team Leadership
Timeline
Medication Technician
Ridgecrest Senior Living
04.2024 - Current
RESIDENT CARE AIDE
Tapestry Senior Living
01.2023
DIRECT SUPORT PROFESSIONAL
Merakey
04.2020 - 08.2023
FOOD SERVICE ATTENDANT
UPMC Seneca Place
06.2019 - 06.2020
TEAM MEMBER
Allied Universal
01.2018 - 01.2020
SEASONAL CASHIER
Macys
01.2018 - 01.2019
TEAM MEMBER
Charleys
01.2017 - 01.2019
Team Member
Jersey Mikes
01.2014 - 01.2016
COMMUNICATIONS, B.A. -
Pennsylvania State University
HIGH SCHOOL -
Urban Pathways Charter School