Tamia Campbell
Farmington Hills,MI
Summary
Friendly and polished professional who brings proven experience in Elite environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk/ Customer Service Representative
Consolidated Financial Corporation
08.2023 - Current
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the firm's lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Front Office Manager
IMAGES INTERNATIONAL
02.2019 - 07.2023
- I currently work as the front desk manager at Images International, demonstrating a high level of administrative competence.
- Daily tasks include client account management, maintaining cleanliness for all clients and staff, collecting outstanding balances, delegating incoming calls throughout the office, providing insurance information, conducting interviews for potential employees, and performing all opening and closing responsibilities.
- I'm well experienced in social media marketing and company advertising, contract sales, performing one on one consultations with clients, creating budgets and managing funds, ordering products, etc
- Carrying qualities of compassion and creativity, I thrive on going above and beyond in any task to make each day as successful as possible for my entire team.
Cashier
Menchie's Frozen Yogurt
10.2016 - 01.2017
- At Menchie's Yogurt Shop, I worked as a Cashier and sales associate for Menchie's
- During shifts there was usually only 1-2 team members working at a time, during work hours, I mixed yogurts, took inventory of fruits and toppings, cleaned the FOH(front of house) and BOH(back of house) hourly
- This includes bathrooms, dishes, sweeping/mopping, restocking, etc.
Waitress/Hostess/ catering manager
Little Daddy
04.2017 - 06.2019
- S Restaurant
- Shifts consisted of 5-10 hour workday, on a team with 3-6 people
- I worked to maintain a clean and comfortable environment for customers to enjoy meals, take carryout orders, stock and refill supplies, prep small meal necessities such as toast, coffee, soup, etc.
- During breakfast and lunch hours, I worked with one other person in a carryout setting, while preparing large catering orders that fed groups of people that vary from small to large.
- In down time, task consist of filing various forms of paperwork, cleaning workspaces and updating computer systems to match all of the current filed orders for the day
- Our services consisted of taking large group orders, preparing them to be delivered accordingly to given address, and I worked to keep the kitchen staff, managers, and clients informed about all caterings in order to insure the orders are delivered safely in a timely manner.
Education
Bachelors of Business Management - in Organizational Leadership And Diversity
Cleary University
Howell05-2025
Some College (No Degree) - Nursing
Schoolcraft College
Livonia, MIHigh School Diploma -
Harrison High School
Farmington Hills, MI06.2017
Field Study Program
Botsford Hospital
Farmington Hills, MISkills
- Flexible worker equipped with excellent interpersonal skills, I am a quick learner offering a positive attitude working well with others or independently Throughout my few short years of work I've gained
- Leadership and organization skills I am able to deliver the task at hand, I am a highly reliable self-Starter, who maintains great levels of professionalism while providing consistent quality service
- Productivity Performance
- Sales Reporting
- Business Development
Certification
- Six Sigma White Belt Certified
- Six Sigma Yellow Belt Certified
- Six Sigma Green Belt Certified
- Certification of Business Management Essentials
- Certification of Project Management Essentials
Customer Service (6 years) Basic Computer Skills (6 years) Communications (5 years) Scheduling (4 years) Billing (4 years) Receptionist (years) Filing (4 years) Data Entry (3 years) Outlook (10+ years) Microsoft Word (10+ years) Inventory Organizational Skills Restaurant Experience Catering Medical Terminology POS Social media marketing (4 years) Email marketing (4 years) Sales (4 years) Budgeting
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Front Desk/ Customer Service Representative
Consolidated Financial Corporation
08.2023 - Current
Front Office Manager
IMAGES INTERNATIONAL
02.2019 - 07.2023
Waitress/Hostess/ catering manager
Little Daddy
04.2017 - 06.2019
Cashier
Menchie's Frozen Yogurt
10.2016 - 01.2017
Bachelors of Business Management - in Organizational Leadership And Diversity
Cleary University
Some College (No Degree) - Nursing
Schoolcraft College
High School Diploma -
Harrison High School
Field Study Program
Botsford Hospital
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